Register frequently asked questions on the marketplace

The marketplace offers a Frequently Asked Questions (FAQ) area to clarify users' main questions about using the platform.

This feature helps improve the user experience by providing quick and accessible answers, reducing the need for direct customer service.

Instructions

1. Go to the Marketplace > Configuration

2. Click on the Frequently Asked Questions

3. Click on the New question button in the upper right corner

4. In the Question field, enter the question that will be displayed to the user

5. In the Answer field, enter the explanation corresponding to the question

6. Enable the Viewing active option so that the question is visible in the marketplace

7. Click the Save button

8. Repeat steps 3 to 7 to add all the desired questions

As soon as there is at least one question registered and with active viewing, the FAQ access icon will be displayed in the upper right corner of the marketplace.

Below are suggestions for questions and answers that can be registered, based on the marketplace features:

What happens if I register more than once with different emails?

The system uses the email as the primary identification key. This means that if you create multiple accounts using different emails, each one will be considered a separate user, with separate access and history.

How can I purchase training?

You can purchase training individually or through subscription plans. Just access the marketplace, choose the desired course, and complete the purchase through the shopping cart.

What payment methods are available?

The available payment methods are:

• Credit card

• Pix

• Bank slip

Do I need to be logged in to complete my purchase?

Yes. To complete your purchase, you must be logged in to the platform. You can:

• Create your account or log in before adding items to your cart, or

• Create your account or log in during the checkout process.

What is a subscription plan?

It is a modality that allows access to various training during a specified period (monthly, quarterly, semi-annual, or annual).

Can I purchase more than one subscription plan at the same time?

Yes. If you purchase two or more plans, you will have access to all the training included in each plan, cumulatively, during the term of each plan.

Can I add more than one subscription plan to my cart?

No. The system only allows you to purchase one subscription plan at a time.

Can I change my subscription plan after purchase?

No. Once you have purchased a plan, you cannot change it. If you wish to change, you will need to cancel your current plan and purchase the new one of your choice.

Will my subscription be automatically renewed?

Yes. All plans are automatically renewed at the end of the contract period using the same payment method chosen at the time of purchase. If you do not wish to renew, please request cancellation before the renewal date.

How do I cancel my purchase?

• Individual training: cancellation will be available for up to 7 days after purchase.

• Subscription plans: cancellation can be requested at any time.

In both cases, the request will be forwarded for review.

Can I access the training from anywhere?

Yes. The training are online and can be accessed from any device with an internet connection, through your student area.

How do I apply a discount coupon?

In the shopping cart, enter the coupon code in the field indicated and click on Apply. The discount will be calculated automatically according to the coupon criteria.

Are discounts cumulative?

Yes. If a training has an automatic discount and you apply a valid coupon, the discounts will be combined, resulting in an even lower final price.

Will I receive a certificate after completing the training?

If the training has a certificate, yes.