Configure e-mail routines

Email routines are messages sent automatically by the platform in predefined situations:

1. Administrator password recovery: an email is sent when administrator password recovery is requested.

2. Registered by the administrator: an email is sent when a new administrator is registered.

3. Student registration: an email is sent when a new student is registered.

4. Generate new password for student through administrator: an e-mail is sent when an administrator requests a new password for the student.

5. Generate new password for student: an e-mail is sent when a student requests a new password.

Each routine comes with a standard email text, but you can customize the content as you wish.

Instructions

1. Click on Settings in the main menu

2. Click on the Email routines submenu

3. Locate the routine you want to activate

4. Click on the Select option

5. Click on the To Change option in the list

On the routine's configuration page, you can view the standard email text, the available variables and the fields for customizing the text.

Use the standard e-mail text

1. Do not enter any text in the PT, EN and ES fields

2. In the Activation field, select the Enabled option

3. Click the Save button

💡

The standard email text for the administrator password recovery routine is:

When requesting password recovery, the administrator will receive an e-mail in this format:

Personalize the e-mail text

1. Enter custom text in the PT, EN and ES fields, using the variables between the text. The variables capture and display user or platform data, such as:

• {nome_do_usuario}: user's full name

• {email_do_usuario}: user's e-mail address

• {senha_do_usuario}: new password generated automatically

• {nome_da_plataforma}: name of the platform, as configured in the account

• {link_plataforma}: link to access the platform

• The email will be sent according to the last language the user used on the platform. For example, if the user last accessed the platform in Spanish, they will receive the email with the text configured in the ES field.

• If the personalized text is not inserted in one of the fields, users who use that language will receive the standard text. For example, if a personalized text was entered in the ES field, but not in the PT or EN fields, users who last accessed the platform in Spanish will receive the personalized email, while users who accessed in Portuguese or English will receive the standard email.

2. In the Activation field, select the Enabled option

3. Click the Save button

💡

In the administrator's password recovery routine, a personalized email text has been inserted in the PT, EN and ES fields. Example in English:

When requesting password recovery, the administrator will receive an e-mail in this format:

{{component-feedback-article}}