Configure satisfaction survey for in-person/synchronous training

The purpose of the satisfaction survey is to measure the level of student satisfaction with the training, covering aspects such as content, format, teaching, etc.

It can consist of a single question for all trainings or specific questions for certain trainings.

Sections are used to group the questions, making them easier to organize. All the questions added to the section will be asked of the learner during the survey.

Instructions

Configure questions for all trainings

First, register the section:

1. Click on Trainings in the main menu

2. Click on the Reaction search submenu

3. Click on the Sections button located in the upper right corner (second icon)

On the next screen, you will be able to view the list of registered sections.

4. Click on the To Register button located in the upper right corner

5. Enter the name of the section in the Section field

6. Click Save to register the section registration

Then register the question:

1. Click on Trainings in the main menu

2. Click on the Reaction search submenu

On the next screen, it will be possible to view the list of existing satisfaction questions, the section to which the question belongs, type (if closed with alternatives or open), the language and where it is being displayed. They are generic questions and can be used in any training.

3. Click on the To Register button located in the upper right corner

4. Fill in the fields, paying attention to the characteristics you want. Required fields are identified with asterisks (*)

In the Type field, depending on the selected option, new fields will be enabled for completion.

In the Show in field, select All trainings.

In the Language field, if you want the survey to be in all available languages, you will need to replicate this registration process for each target language.

5. Click Save to register the question registration

Next, sort the registered questions:

1. Click on Trainings in the main menu

2. Click on the Reaction search submenu

3. Click on the To Sort button icon located in the upper right corner (first icon)

4. Select the desired section in the Customer Satisfaction Survey field

5. Drag questions to reorder

Finally, enable the satisfaction survey in the desired trainings:

1. Click on Trainings in the main menu

2. Click on the In Person/Synchronous submenu

3. Search for the desired training in the Research bar in the upper right corner

4. Click on the Select option

5. Click on the Customer Satisfaction Survey option in the listing

6. Click on the Configuration button located in the upper right corner (third icon)

7. Locate the desired section and check the Active option

All questions that were registered in the section will appear for the student.

Configure questions for specific trainings

First, register the section:

1. Click on Trainings in the main menu

2. Click on the In Person/Synchronous submenu

3. Search for the desired training in the Research bar in the upper right corner

4. Click on the Select option

5. Click on the Customer Satisfaction Survey option in the listing

6. Click on the Sections button located in the upper right corner (second icon)

On the next screen, you will be able to view the list of registered sections.

7. Click on the To Register button located in the upper right corner

8. Enter the name of the section in the Section field

9. Click Save to register the section registration

Then register the question:

1. Click on Trainings in the main menu

2. Click on the In Person/Synchronous submenu

3. Search for the desired training in the Research bar in the upper right corner

4. Click on the Select option

5. Click on the Customer Satisfaction Survey option in the listing

6. Click on the To Register button located in the upper right corner

7. Fill in the fields, paying attention to the characteristics you want. Required fields are identified with asterisks (*)

In the Type field, depending on the selected option, new fields will be enabled for completion.

In the Language field, if you want the survey to be in all available languages, you will need to replicate this registration process for each target language.

8. Click Save to register the question registration

Next, sort the registered questions:

1. Click on Trainings in the main menu

2. Click on the In Person/Synchronous submenu

3. Search for the desired training in the Research bar in the upper right corner

4. Click on the Select option

5. Click on the Customer Satisfaction Survey option in the listing

6. Click on the To Sort button icon located in the top right corner (first icon)

7. Select the desired section in the Customer Satisfaction Survey field

8. Drag the questions to reorder

Finally, enable the satisfaction survey:

1. Click on Trainings in the main menu

2. Click on the In Person/Synchronous submenu

3. Search for the desired training in the Research bar in the upper right corner

4. Click on the Select option

5. Click on the Customer Satisfaction Survey option in the listing

6. Click on the Configuration button located in the upper right corner (third icon)

7. Locate the desired section and check the Active option

All questions that were registered in the section will appear for the student.

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