Manage student comments

Administrators can manage all comments made by students, carrying out actions such as answering, editing, inactivating or deleting.

Instructions

View active comments

Active comments are those that have not yet received any action from the administrator. To view them, click on the Comments icon in the top bar of the platform.

Each comment will display the following information:

• Name of the student who made the comment.

• Training and module where the comment was made.

• Date and time of the comment.

• Content of the comment.

View inactive comments

Inactive comments are those that have already been acted on by the administrator. To view them, follow the steps below:

1. View active comments

2. Click on the Inactive comments (⊝) button icon located in the top right-hand corner

Inactive comments remain visible to the student, but no longer depend on an action by the administrator.

Reply to a comment

Comments made by students and administrators can be replied to by the administrator. To reply them, follow the steps below:

1. View active comments or inactive comments

2. Locate the desired comment

3. Click on the Select option

4. Click on the To Answer option in the list

5. In the To Answer field, enter your reply

6. Click on the Save field to send the reply

Students will be able to see the reply below the original comment:

In addition, the comment will automatically be marked as inactive for the administrator, if it isn't already.

Edit a comment

Comments made by students and administrators can be edited by the administrator. To edit them, follow the steps below:

1. View active comments or inactive comments

2. Locate the comment you want

3. Click on the Select option

4. Click on the Edit option in the list

5. In the To Change field, edit the comment

6. Click on the Save field to change the comment

If the comment is from a student and is still active, it will remain active until another action is taken.

Inactivate a comment

If you choose not to answer, edit or delete a comment, you can inactivate it, as instructed below:

1. View active comments

2. Locate the desired comment

3. Click on the Select option

4. Click on the Ignore option in the list

5. Click the Ignore button in the message box

The comment will be marked as inactive for the administrator, but will remain visible in the student's view.

Delete a comment

Deleted comments are permanently removed from the student's and administrator's view, with no possibility of recovery. To delete them, follow the steps below:

1. View active comments or inactive comments

2. Locate the desired comment

3. Click on the Select option

4. Click on the Delete option in the list

5. Click the Delete button in the message box

If there are replies linked to the comment, they will also be deleted.

{{component-feedback-article}}