--- version: "Current" language: "en" --- # Troubleshooting Get help solving your issues through the articles available! * [No questions to answer in the student evaluation](https://helpcenter-kubo.ndd.tech/en/solucao-de-problemas/Current/no-questions-to-answer-in-the-student-evaluation.md) * [Course configured in a gamification rule is not visible to the student](https://helpcenter-kubo.ndd.tech/en/solucao-de-problemas/Current/course-configured-in-a-gamification-rule-is-not-vi.md) * [Special characters in accented words in CSV reports](https://helpcenter-kubo.ndd.tech/en/solucao-de-problemas/Current/special-characters-in-accented-words-in-csv-report.md) If you need to, use the **search box** to make your search easier. Last updated: July 01, 2025 --- version: "Current" language: "en" --- # Course configured in a gamification rule is not visible to the student ## Failure A course ( training or podcast) has been configured in a gamification campaign rule, but the student cannot access it. ## Cause The profile and/or company linked to the course in the rule does not match the profile and/or company configured in the campaign. 💡 In a rule, a course linked to profile/company X has been set up. However, the campaign has been configured for profile/company Y. In this case, students with profile/company Y will not be able to view or enroll in the course, nor score in this rule. ## Solution Identify which of the situations below applies to your case: * **Students with profile/company Y must take the course of profile/company X and score in the rule:** Edit the course to include profile/company Y, according to the instructions in the documentations indicated below: - Online training: [Create, edit or delete online/asynchronous training](https://helpcenter-kubo.ndd.tech/en/usando-o-kubo-by-ndd/Current/create-edit-or-delete-online-asynchronous-training.md) - Podcast: [Create, edit or delete podcast](https://helpcenter-kubo.ndd.tech/en/usando-o-kubo-by-ndd/Current/create-edit-or-delete-podcast.md) * **The campaign is intended for profile/company Y only, and students must** ++**not**++ **take the course of profile/company X and score in the rule:** Edit the campaign to remove the rules that have this course configured. * **The campaign is intended for profiles/companies X and Y, with specific rules for each profile/company:** No changes are necessary. However, if there are courses in the campaign rules for only one profile/company, students from the other profile/company will not reach the campaign's maximum score. To avoid this situation, we recommend creating separate campaigns for each profile. *** ** * ** *** ## Related pages * [Configure campaign](https://helpcenter-kubo.ndd.tech/en/usando-o-kubo-by-ndd/Current/configure-campaign.md) Last updated: June 01, 2026 --- version: "Current" language: "en" --- # No questions to answer in the student evaluation ## Failure The student has accessed the evaluation of a training, but there are no questions available, which prevents the training from being completed. ## Cause This problem can occur for two reasons: * **Cause 1**: the training has been incorrectly configured to have an evaluation, even when it shouldn't. * **Cause 2**: the training has an evaluation, but the available questions have not been included in the settings. Example: there are 4 questions available for the easy difficulty, but none have been configured: ![image-20241105-132058.png](https://helpcenter-kubo.ndd.tech/__attachments/a_f82a914b611f36ed12a20f1ab0cc907a3fa6f31f2c1e837349bca4ce0e366966/image-20241105-132058.png?cb=12e0023bfaef4fe5c264d8fa7fca0d83) ## Solution The approaches to solving the problem vary depending on the cause identified. * **For cause 1**: If the training has been incorrectly configured to have an evaluation, follow the steps below to correct this setting: 1. Click on **Trainings**on the main menu 2. Click on the **Online/Asynchronous** submenu 3. Search for the desired training in the **Research**bar in the upper right corner 4. Click on the **Select** option 5. Click on the **To Change** option in the list 6. In the **Test** field, select the option **Not to have test** 7. Click the **Save** button * **For cause 2**: Go to [Configure evaluation of the online/asynchronous training module](https://helpcenter-kubo.ndd.tech/en/usando-o-kubo-by-ndd/Current/configure-evaluation-of-the-online-asynchronous-tr.md#configure) for detailed instructions on how to correctly configure the evaluation. In the easy, medium and hard difficulty fields, enter a number equal to or less than the available questions. Example: ![image-20241105-132214.png](https://helpcenter-kubo.ndd.tech/__attachments/a_9da8b3169f70be2ec56e3eb4c2d678c38b8df9d026c44ea8f3ddec3e5c59dfd2/image-20241105-132214.png?cb=125b5865bc7417cd9154e4809f064577) *** ** * ** *** ## Related pages * [Create, edit or delete online/asynchronous training](https://helpcenter-kubo.ndd.tech/en/usando-o-kubo-by-ndd/Current/create-edit-or-delete-online-asynchronous-training.md) * [Configure evaluation of the online/asynchronous training](https://helpcenter-kubo.ndd.tech/en/usando-o-kubo-by-ndd/Current/configure-evaluation-of-the-online-asynchronous-tr.md) Last updated: June 01, 2026 --- version: "Current" language: "en" --- # Special characters in accented words in CSV reports ## Failure When downloading and opening reports in CSV format in Excel, words with accents are replaced by symbols or special characters. ## Cause This failure occurs due to an incompatibility in the character encoding between the CSV file and Excel. Excel may not correctly recognize the UTF-8 encoding of the file, resulting in the incorrect display of accented characters. ## Solution To correct this fault, follow the steps below: 1. Locate the downloaded CSV file on your computer 2. Right-click on the file 3. Click **Open with** 4. Click **Notepad** 5. In notepad, click **File**in the top menu 6. Click on **Save as** 7. In the save window, change the **Encoding** to **ANSI** 8. Click the **Save** button 9. If prompted to replace the file, click **Yes** After following these steps, open the file again in Excel. The accented characters will be displayed correctly. The steps described were carried out in Windows 11. *** ** * ** *** ## Related pages * [Reports and queries](https://helpcenter-kubo.ndd.tech/en/usando-o-kubo-by-ndd/Current/issue-of-operational-reports-and-customizable-quer.md) Last updated: June 01, 2026 --- version: "Current" language: "es" --- # Solución de problemas ¡Obtenga ayuda para resolver sus problemas a través de los artículos proporcionados! * [Sin preguntas que responder en la evaluación del alumno](https://helpcenter-kubo.ndd.tech/es/solucao-de-problemas/Current/sin-preguntas-que-responder-en-la-evaluacion-del-a.md) * [Curso configurado en una regla de gamificación no es visible para el alumno](https://helpcenter-kubo.ndd.tech/es/solucao-de-problemas/Current/curso-configurado-en-una-regla-de-gamificacion-no-.md) * [Caracteres especiales en palabras acentuadas en informes CSV](https://helpcenter-kubo.ndd.tech/es/solucao-de-problemas/Current/caracteres-especiales-en-palabras-acentuadas-en-in.md) Si lo necesita, utilice el **cuadro de búsqueda**para facilitar su búsqueda. Last updated: July 01, 2025 --- version: "Current" language: "es" --- # Caracteres especiales en palabras acentuadas en informes CSV ## Falla Al descargar y abrir informes en formato CSV en Excel, las palabras con acentos se sustituyen por símbolos o caracteres especiales. ## Causa Este error se produce debido a una incompatibilidad en la codificación de caracteres entre el archivo CSV y Excel. Es posible que Excel no reconozca correctamente la codificación UTF-8 del archivo, lo que provoca la visualización incorrecta de los caracteres acentuados. ## Solución Para corregir esta falla, siga los pasos que se indican a continuación: 1. Localice el archivo CSV descargado en su ordenador 2. Haga clic con el botón derecho en el archivo 3. Haga clic en **Abrir con** 4. Haga clic en **Bloc de notas** 5. En el bloc de notas, haga clic en **Archivo**en el menú superior 6. Haga clic en **Guardar como** 7. En la ventana de guardar, cambie la **Codificación** a **ANSI** 8. Haga clic en el botón **Guardar** 9. Si se le pide que reemplace el archivo, haga clic en **Sí** Después de seguir estos pasos, abra de nuevo el archivo en Excel. Los caracteres acentuados se mostrarán correctamente. Los pasos descritos se han realizado en Windows 11. *** ** * ** *** ## Páginas relacionadas * [Informes y consultas](https://helpcenter-kubo.ndd.tech/es/usando-o-kubo-by-ndd/Current/emision-de-informes-operativos-y-consultas-persona.md) Last updated: June 01, 2026 --- version: "Current" language: "es" --- # Curso configurado en una regla de gamificación no es visible para el alumno ## Falla Se ha configurado un curso (entrenamiento o podcast) en una regla de campaña de gamificación, pero el alumno no puede acceder a él. ## Causa El perfil y/o la empresa vinculados al curso en la regla no coinciden con el perfil y/o la empresa configurados en la campaña. 💡 En una regla se ha configurado un curso vinculado al perfil/empresa X. Sin embargo, la campaña se ha configurado para el perfil/empresa Y. En este caso, los alumnos con perfil/empresa Y no podrán ver ni matricularse en el curso, ni puntuar en esta regla. ## Solución Identifique cuál de las siguientes situaciones se aplica a su caso: * **Los alumnos con perfil/empresa Y deben realizar el curso del perfil/empresa X y puntuar en la regla:** Edite el curso para incluir el perfil/empresa Y, según las instrucciones de las documentaciones indicadas a continuación: - Entrenamiento online: [Registrar, editar o eliminar entrenamiento online/asincrónico](https://helpcenter-kubo.ndd.tech/es/usando-o-kubo-by-ndd/Current/registrar-editar-o-eliminar-entrenamiento-online-a.md) - Podcast: [Registrar, editar o eliminar podcast](https://helpcenter-kubo.ndd.tech/es/usando-o-kubo-by-ndd/Current/registrar-editar-o-eliminar-podcast.md) * **La campaña está dirigida únicamente al perfil/empresa Y, y los alumnos** ++**no**++ **deben realizar el curso del perfil/empresa X y puntuar en la regla:** Edite la campaña para eliminar las reglas que tengan configurado este curso. * **La campaña está dirigida a los perfiles/empresas X e Y, con reglas específicas para cada perfil/empresa:** No es necesario realizar ningún cambio. Sin embargo, si en las reglas de la campaña sólo hay cursos para un perfil/empresa, los alumnos del otro perfil/empresa no alcanzarán la puntuación máxima de la campaña. Para evitar esta situación, recomendamos crear campañas separadas para cada perfil. *** ** * ** *** ## Páginas relacionadas * [Configurar campaña](https://helpcenter-kubo.ndd.tech/es/usando-o-kubo-by-ndd/Current/configurar-campana.md) Last updated: June 01, 2026 --- version: "Current" language: "es" --- # Sin preguntas que responder en la evaluación del alumno ## Falla El alumno ha accedido a la evaluación de un entrenamiento, pero no hay preguntas disponibles, lo que impide finalizar el entrenamiento. ## Causa Este problema puede producirse por dos motivos: * **Causa 1**: el entrenamiento ha sido configurado incorrectamente para tener una evaluación, incluso cuando no debería. * **Causa 2**: el entrenamiento tiene una evaluación, pero las preguntas disponibles no se han incluido en las configuraciones. Ejemplo: hay 4 preguntas disponibles para la dificultad fácil, pero no se ha configurado ninguna: ![image-20241105-132416.png](https://helpcenter-kubo.ndd.tech/__attachments/a_79eac5778902e512741d0cce1a2269f4b269fc1b0ca5220c5094d16d998d838f/image-20241105-132416.png?cb=c676c6f9a194d0d6d90a9357683ce6e7) ## Solución Los enfoques para resolver el problema varían en función de la causa identificada. * **Para la causa 1**: Si el entrenamiento se ha configurado incorrectamente para tener una evaluación, siga los pasos que se indican a continuación para corregir esta configuración: 1. Haga clic en **Entrenamientos**en el menú principal 2. Haga clic en el submenú **Online/Asincrónico** 3. Procure el entrenamiento deseado en la barra de **Investigar**en el rincón superior derecho 4. Haga clic en la opción **Seleccione** 5. Haga clic en la opción **Cambiar**en el listado 6. En el campo **Evaluación** , seleccione la opción **No tener evaluación** 7. Haga clic en el botón **Guardar** * **Para la causa 2**: Consulte [Configurar evaluación del módulo de entrenamiento online/asincrónico](https://helpcenter-kubo.ndd.tech/es/usando-o-kubo-by-ndd/Current/configurar-evaluacion-del-entrenamiento-online-asi.md#configurar) para obtener instrucciones detalladas sobre cómo configurar correctamente la evaluación. En los campos de dificultad fácil, media y difícil, introduzca un número igual o inferior a las preguntas disponibles. Ejemplo: ![image-20241105-132616.png](https://helpcenter-kubo.ndd.tech/__attachments/a_cb651d0d4ed4319dc50a3b65707bb10db023569870e71f7c2f1eb0fa6783e30d/image-20241105-132616.png?cb=b15a40f0f4f41e3789ddc2d5ada15758) *** ** * ** *** ## Páginas relacionadas * [Registrar, editar o eliminar entrenamiento online/asincrónico](https://helpcenter-kubo.ndd.tech/es/usando-o-kubo-by-ndd/Current/registrar-editar-o-eliminar-entrenamiento-online-a.md) * [Configurar evaluación del entrenamiento online/asincrónico](https://helpcenter-kubo.ndd.tech/es/usando-o-kubo-by-ndd/Current/configurar-evaluacion-del-entrenamiento-online-asi.md) Last updated: June 01, 2026 --- version: "Current" language: "pt" --- # Solução de problemas Obtenha ajuda para solucionar os seus problemas através dos artigos disponibilizados! * [Sem questões para responder na avaliação do aluno](https://helpcenter-kubo.ndd.tech/pt/solucao-de-problemas/Current/sem-questoes-para-responder-na-avaliacao-do-aluno.md) * [Curso configurado em uma regra de gamificação não está visível para o aluno](https://helpcenter-kubo.ndd.tech/pt/solucao-de-problemas/Current/curso-configurado-em-uma-regra-de-gamificacao-nao-.md) * [Caracteres especiais em palavras acentuadas nos relatórios CSV](https://helpcenter-kubo.ndd.tech/pt/solucao-de-problemas/Current/caracteres-especiais-em-palavras-acentuadas-nos-re.md) Se precisar, utilize a **caixa de pesquisa** para facilitar sua busca. Last updated: July 01, 2025 --- version: "Current" language: "pt" --- # Caracteres especiais em palavras acentuadas nos relatórios CSV ## Falha Ao baixar e abrir relatórios em formato CSV no Excel, palavras com acentos são substituídas por símbolos ou caracteres especiais. ## Causa Essa falha ocorre devido a uma incompatibilidade na codificação de caracteres entre o arquivo CSV e o Excel. O Excel pode não reconhecer corretamente a codificação UTF-8 do arquivo, resultando na exibição incorreta de caracteres acentuados. ## Solução Para corrigir essa falha, siga os passos abaixo: 1. Localize o arquivo CSV baixado em seu computador 2. Clique com o botão direito do mouse no arquivo 3. Clique em **Abrir com** 4. Clique em **Bloco de notas** 5. No bloco de notas, clique em **Arquivo**no menu superior 6. Clique em **Salvar como** 7. Na janela de salvar, altere a **Codificação** para **ANSI** 8. Clique no botão **Salvar** 9. Se solicitada a substituição do arquivo, clique em **Sim** Após seguir esses passos, abra o arquivo novamente no Excel. Os caracteres acentuados serão exibidos corretamente. Os passos descritos foram realizados no Windows 11. *** ** * ** *** ## Páginas relacionadas * [Relatórios e consultas](https://helpcenter-kubo.ndd.tech/pt/usando-o-kubo-by-ndd/Current/emissao-de-relatorios-operacionais-e-consultas-per.md) Last updated: June 01, 2026 --- version: "Current" language: "pt" --- # Curso configurado em uma regra de gamificação não está visível para o aluno ## Falha Um curso (treinamento ou podcast) foi configurado em uma regra de campanha de gamificação, mas o aluno não consegue acessá-lo. ## Causa O perfil e/ou a empresa vinculados ao curso da regra não correspondem ao perfil e/ou empresa configurados na campanha. 💡 Em uma regra, foi configurado um curso vinculado ao perfil/empresa X. Entretanto, a campanha foi configurada para o perfil/empresa Y. Nesse caso, os alunos com perfil/empresa Y não poderão visualizar ou se matricular no curso, nem pontuar nessa regra. ## Solução Identifique qual das situações abaixo se aplica ao seu caso: * **Os alunos com perfil/empresa Y devem realizar o curso do perfil/empresa X e pontuar na regra:** Edite o curso para incluir o perfil/empresa Y, conforme as instruções nas documentações indicadas abaixo: - Treinamento online: [Cadastrar, editar ou excluir treinamento online/assíncrono](https://helpcenter-kubo.ndd.tech/pt/usando-o-kubo-by-ndd/Current/cadastrar-editar-ou-excluir-treinamento-online-ass.md) - Podcast: [Cadastrar, editar ou excluir podcast](https://helpcenter-kubo.ndd.tech/pt/usando-o-kubo-by-ndd/Current/cadastrar-editar-ou-excluir-podcast.md) * **A campanha é destinada somente ao perfil/empresa Y, e os alunos** ++**não**++ **devem realizar o curso do perfil/empresa X e pontuar na regra:** Edite a campanha para remover as regras que possuem esse curso configurado. * **A campanha é destinada aos perfis/empresas X e Y, com regras específicas para cada perfil/empresa:** Nenhuma alteração é necessária. Contudo, se houver cursos nas regras da campanha de apenas um perfil/empresa, os alunos do outro perfil/empresa não alcançarão a pontuação máxima da campanha. Para evitar essa situação, recomendamos criar campanhas separadas para cada perfil. *** ** * ** *** ## Páginas relacionadas * [Configurar campanha](https://helpcenter-kubo.ndd.tech/pt/usando-o-kubo-by-ndd/Current/configurar-campanha.md) Last updated: June 01, 2026 --- version: "Current" language: "pt" --- # Sem questões para responder na avaliação do aluno ## Falha O aluno acessou a avaliação de um treinamento, mas não há nenhuma questão disponível, o que impede a finalização do treinamento. ## Causa Esse problema pode ocorrer por duas razões: * **Causa 1**: o treinamento foi configurado incorretamente para ter uma avaliação, mesmo quando não deveria. * **Causa 2**: o treinamento possui uma avaliação, mas não foram inclusas as perguntas disponíveis na configuração. Exemplo: há 4 perguntas disponíveis para a dificuldade fácil, mas nenhuma foi configurada: ![image-20241105-130350.png](https://helpcenter-kubo.ndd.tech/__attachments/a_f7651f22ce45d7d8146c465781968a21c2e16bb561654b28be547b5165706020/image-20241105-130350.png?cb=50e5045a5968cb325e3bc39d9ee8c958) ## Solução As abordagens para resolver o problema variam conforme a causa identificada. * **Para a causa 1**: Caso o treinamento tenha sido configurado incorretamente para ter uma avaliação, siga os passos abaixo para corrigir essa configuração: 1. Clique em **Treinamentos**no menu principal 2. Clique no submenu **Online/Assíncrono** 3. Procure o treinamento desejado na barra de **Pesquisa**no canto superior direito 4. Clique na opção **Selecione** 5. Clique na opção **Alterar** na listagem 6. No campo **Avaliação** , selecione a opção **Não ter avaliação** 7. Clique no botão **Salvar** * **Para a causa 2**: Acesse [Configurar avaliação do módulo de treinamento online/assíncrono](https://helpcenter-kubo.ndd.tech/pt/usando-o-kubo-by-ndd/Current/configurar-avaliacao-do-treinamento-online-assincr.md#configurar) para obter instruções detalhadas sobre como configurar corretamente a avaliação. Nos campos de dificuldade fácil, média e difícil, insira uma quantidade igual ou menor das perguntas disponíveis. Exemplo: ![image-20241105-130320.png](https://helpcenter-kubo.ndd.tech/__attachments/a_dfb201e2dba1e4cd2a51e93850cc0bd2bf7bba512e3b6b896f6b57cf745d5b73/image-20241105-130320.png?cb=1278276467afc3de2f94d7ed70ea817a) *** ** * ** *** ## Páginas relacionadas * [Cadastrar, editar ou excluir treinamento online/assíncrono](https://helpcenter-kubo.ndd.tech/pt/usando-o-kubo-by-ndd/Current/cadastrar-editar-ou-excluir-treinamento-online-ass.md) * [Configurar avaliação do treinamento online/assíncrono](https://helpcenter-kubo.ndd.tech/pt/usando-o-kubo-by-ndd/Current/configurar-avaliacao-do-treinamento-online-assincr.md) Last updated: June 01, 2026 --- version: "Current" language: "en" --- # Using Kubo ![image-20241122-165721.png](https://helpcenter-kubo.ndd.tech/__attachments/a_69f5b563d1d0156f4a00009bf5f0851d58242938e7c22056407a6f216ebcb4f1/image-20241122-165721.png?cb=164a1694d1b54ee98b90712b893a71aa) ## General platform settings START PLAN LXP PLAN Features for customizing various aspects of the platform's operation. [Learn more →](https://helpcenter-kubo.ndd.tech/en/usando-o-kubo-by-ndd/Current/general-platform-settings.md) ![image-20241122-165240.png](https://helpcenter-kubo.ndd.tech/__attachments/a_b7f72534d1130d2ba334b4ec1b7c33b3d3d8d8af22d4ce92d3bbfee25b40698b/image-20241122-165240.png?cb=c7b613df9e72aa9ebdb8cc8e407eaa9a) ### Managing administrators START PLAN LXP PLAN Features for managing those responsible for administering the entire platform. [Learn more →](https://helpcenter-kubo.ndd.tech/en/usando-o-kubo-by-ndd/Current/managing-administrators.md) ![image-20241122-165338.png](https://helpcenter-kubo.ndd.tech/__attachments/a_601afdafc361c043006fe338f2dc341e7e7996295f78865376b1b501c62a9d23/image-20241122-165338.png?cb=018cb698fde3e2ba45d6cf027e85a189) #### Managing students START PLAN LXP PLAN Features for managing students, users who have viewed the content made available. [Learn more →](https://helpcenter-kubo.ndd.tech/en/usando-o-kubo-by-ndd/Current/managing-students.md) ![image-20250127-115634.png](https://helpcenter-kubo.ndd.tech/__attachments/a_d39fda0d2a97f321a15be44b4ce50242f484a6fdef2e2fd977a8457f3a0a512d/image-20250127-115634.png?cb=fbb65a8e800b31a1477d98a0c907969e) ##### Managing knowledge LXP PLAN Features for managing students' self-assessed knowledge. [Learn more →](https://helpcenter-kubo.ndd.tech/en/usando-o-kubo-by-ndd/Current/managing-knowledge.md) ![image-20241122-170315.png](https://helpcenter-kubo.ndd.tech/__attachments/a_f3d35a22fb802d05ed756a6a9de00800cb18b51e1eea86f0417d356769e8e67c/image-20241122-170315.png?cb=5e1ea475d83bee1ad7711dc09f479804) ##### Managing online trainings START PLAN LXP PLAN Features for managing content made available asynchronously. [Learn more →](https://helpcenter-kubo.ndd.tech/en/usando-o-kubo-by-ndd/Current/managing-online-asynchronous-trainings.md) ![image-20241122-170333.png](https://helpcenter-kubo.ndd.tech/__attachments/a_0079ce71a70d79cd718398a5dfd590dc8937be0ca810cbb98bc3b2e1077ee335/image-20241122-170333.png?cb=c5d3609868b12a635ab70c850d628d41) ##### Managing in-person trainings START PLAN LXP PLAN Features for managing content made available synchronously. [Learn more →](https://helpcenter-kubo.ndd.tech/en/usando-o-kubo-by-ndd/Current/managing-in-person-synchronous-trainings.md) ![image-20241122-170728.png](https://helpcenter-kubo.ndd.tech/__attachments/a_13c671d92011bf5d7887564862fa3600593f604d35deffbec4db505539f8224a/image-20241122-170728.png?cb=a580c1a15edf2bb1531b694d2f58fef2) ##### Managing learning tracks LXP PLAN Features for managing content that groups together various trainings. [Learn more →](https://helpcenter-kubo.ndd.tech/en/usando-o-kubo-by-ndd/Current/managing-learning-tracks.md) ![image-20241122-170955.png](https://helpcenter-kubo.ndd.tech/__attachments/a_254b95699c286643dcd548c8bc2269108fbd9fa71a6ec57a425cc39d627c65ab/image-20241122-170955.png?cb=b1c9e76a4f543ecadd5f169d117d983f) ##### Managing microlearnings LXP PLAN Features for managing content made available quickly and objectively. [Learn more →](https://helpcenter-kubo.ndd.tech/en/usando-o-kubo-by-ndd/Current/managing-microlearnings.md) ![image-20241122-171253.png](https://helpcenter-kubo.ndd.tech/__attachments/a_978b00433ceab19bb5ea88803c56ea636bd38b418c593f710571b4e7581f8a8b/image-20241122-171253.png?cb=840135934cb5aaf294292b631b161c9a) ##### Managing webinars LXP PLAN Features for managing content made available live or recorded. [Learn more →](https://helpcenter-kubo.ndd.tech/en/usando-o-kubo-by-ndd/Current/managing-webinars.md) ![image-20241122-171501.png](https://helpcenter-kubo.ndd.tech/__attachments/a_a31318242ad56655bdafd5fc4939ca1041ee59450715342c0553f4f6dda5cb79/image-20241122-171501.png?cb=48b3a033ba5ef80eea6dac1e05a486fd) ##### Managing podcasts LXP PLAN Features for managing audio content. [Learn more →](https://helpcenter-kubo.ndd.tech/en/usando-o-kubo-by-ndd/Current/managing-podcasts.md) ![image-20241122-171632.png](https://helpcenter-kubo.ndd.tech/__attachments/a_4eb7ff0f9d341a8b363c7f8800088a92be04e9f1ab9e3c6d25d6738f03a413eb/image-20241122-171632.png?cb=e7d679df0cf04d6e5dcb90357f62f5c7) ##### Managing certification LXP PLAN Features for managing evaluations to obtain certification. [Learn more →](https://helpcenter-kubo.ndd.tech/en/usando-o-kubo-by-ndd/Current/managing-certification.md) ![image-20241122-165419.png](https://helpcenter-kubo.ndd.tech/__attachments/a_1c52c1425486454bc7c08cbcb4c0b82f6527a5394919d89ffb297b57179bf611/image-20241122-165419.png?cb=bfc394e881659ebd6dbf6c3b64f86642) ##### Managing gamification LXP PLAN Features for managing the application of dynamics in gamification campaigns. [Learn more →](https://helpcenter-kubo.ndd.tech/en/usando-o-kubo-by-ndd/Current/managing-gamification.md) ![image-20250604-195755.png](https://helpcenter-kubo.ndd.tech/__attachments/a_bc1ad066ce78a1468a841657424257cea4529613181d5dfef2ed7170ecb60730/image-20250604-195755.png?cb=7160b894ad8711584bed4bb3dcb4677f) ##### Managing marketplace UPGRADE Features for managing course sales on the platform. [Learn more →](https://helpcenter-kubo.ndd.tech/en/usando-o-kubo-by-ndd/Current/managing-marketplace.md) ![image-20241122-165516.png](https://helpcenter-kubo.ndd.tech/__attachments/a_5a40a3aec25eb3b4c67dc63208133614d8e96e4084b33d90091551ee6d8d6b64/image-20241122-165516.png?cb=f93782443576d4ad61f59a8f634b0daf) ##### Managing library LXP PLAN Features for managing the content made available in materials. [Learn more →](https://helpcenter-kubo.ndd.tech/en/usando-o-kubo-by-ndd/Current/managing-library.md) ![image-20241122-165625.png](https://helpcenter-kubo.ndd.tech/__attachments/a_1e12c23a186bde3ec0e7ffccc089e1945ca9ba34fa02ae60707b65c50970ecf7/image-20241122-165625.png?cb=e1def8d851d10079c1b27f7b5ffc62d7) ##### Reports and queries START PLAN LXP PLAN Features for generating operational reports and customizable queries. [Learn more →](https://helpcenter-kubo.ndd.tech/en/usando-o-kubo-by-ndd/Current/issue-of-operational-reports-and-customizable-quer.md) ![image-20241122-164610.png](https://helpcenter-kubo.ndd.tech/__attachments/a_f018da05057267a8b54e09fc5de3ada979b32e0ef63b6495fa6adac46403c7f3/image-20241122-164610.png?cb=77d469a8c810f20b34073a13b29bb3dc) ##### Dashboards START PLAN LXP PLAN Features for viewing key metrics and information about the platform. [Learn more →](https://helpcenter-kubo.ndd.tech/en/usando-o-kubo-by-ndd/Current/managing-dashboards.md) Last updated: August 19, 2025 --- version: "Current" language: "en" --- # Access company dashboard The dashboard presents information on student enrollment in the company's trainings, providing easy visualization and aiding decision-making. In addition, the dashboard allows you to issue reports with specific information, providing detailed analysis and insights into the company's trainings. ## Instructions 1. Click on **Company**in the main menu 2. Search for the desired company in the **Research**bar in the upper right corner 3. Click the **Select**option 4. Click on the **Dashboard**option in the list On the screen that opens, you can view all the information related to the enrollment of students in the company's trainings during the selected period. To change the search date, enter the desired dates in **Start Period** and **Period End** and click **Generate report**. Below, in the cards of each information, click **VIEW REPORTS** to view in detail the information. In the report, you can: * Search for more specific information in the **Research** bar located in the upper right corner. * Sort the columns in ascending or descending order by clicking on the title of the column you wish to sort. * Export the report in CSV and/or Excel by clicking on the buttons located in the upper left corner. Last updated: June 01, 2026 --- version: "Current" language: "en" --- # Access in-person/synchronous training dashboard The dashboard presents the main information about the training, providing easy visualization and aiding decision-making. In addition, the dashboard allows you to issue reports with specific information, providing detailed analysis and insights into training performance. ## Instructions 1. Click **Trainings**on the main menu 2. Click the **In Person/Synchronous**submenu 3. Search for the desired training in the **Research**bar in the upper right corner 4. Click on the **Select**option 5. Click on the **Dashboard**option in the list On the screen that opens, you can view all the information related to the training, for the selected period. To change the search date, enter the desired dates in **Start Period** and **Period End** and click **Generate report**. Below, in the cards of each information, click **VIEW REPORTS** to view in detail the information. In the report, you can: * Search for more specific information in the **Research** bar located in the upper right corner. * Sort the columns in ascending or descending order by clicking on the title of the column you wish to sort. * Export the report in CSV and/or Excel by clicking on the buttons located in the upper left corner. Last updated: June 01, 2026 --- version: "Current" language: "en" --- # Access marketplace indicators The platform offers two ways to track marketplace indicators: * **Dashboard**: provides a consolidated view of key sales and operation information. * **Indicators**: provides more detailed information, allowing you to apply filters to refine your analysis. ## Instructions ### Access the dashboard 1. Go to the **Marketplace \> Dashboard** menu On the screen that opens, view the marketplace information for the selected period. To change the period, use the **Month** and **Year** fields. #### Access the indicators 1. Go to the **Marketplace \> Indicators** 2. Click on the desired indicator The available indicators are: * **Revenue evolution**: shows monthly and total revenue. * **Payment status**: shows the total payments by status. * **Transactions**: shows the total number of carts created, finalized, and abandoned. * **Best-selling training**: shows the best-selling individual training, with quantity and evaluation. 3. Apply the desired filters You can filter by: * **Filter by date**: choose between purchase date or payment confirmation date. * **Start Period** and **Period End**: set the desired start and end dates. * **Company**: select the company. * **Status**: select the payment status. * **Purchase profile**: choose between individual or legal entity. 4. Click the **To Generate** button to view the data according to the filters applied *** ** * ** *** To export the data, click the **Export** button. The file will be downloaded in **.xls** format, containing a detailed view. Last updated: August 19, 2025 --- version: "Current" language: "en" --- # Access online/asynchronous training dashboard The dashboard presents the main information about the training, providing easy visualization and aiding decision-making. In addition, the dashboard allows you to issue reports with specific information, providing detailed analysis and insights into training performance. ## Instructions 1. Click **Trainings**on the main menu 2. Click the **Online/Asynchronous** submenu 3. Click on the **Published** tab if the training is already published, or the **Not Published** tab if the training is not yet published 4. Locate the desired training 5. Click on the **⁝** button at the end of the line 6. Click on the **Dashboard**option On the screen that opens, you can view all the information related to the training, for the selected period. To change the search date, enter the desired dates in **Start Period** and **Period End** and click **Generate report**. Below, in the cards of each information, click **VIEW REPORTS** to view in detail the information. In the report, you can: * Search for more specific information in the **Research** bar located in the upper right corner. * Sort the columns in ascending or descending order by clicking on the title of the column you wish to sort. * Export the report in CSV and/or Excel by clicking on the buttons located in the upper left corner. Last updated: June 01, 2026 --- version: "Current" language: "en" --- # Access online/asynchronous training satisfaction survey dashboard The dashboard presents the main information about the satisfaction survey for the respective training, providing easy visualization and aiding decision-making. In addition, the dashboard allows you to issue reports with specific information, providing detailed analysis and insights into student satisfaction. ## Instructions 1. Click **Trainings**on the main menu 2. Click the **Online/Asynchronous** submenu 3. Click on the **Published** tab if the training is already published, or the **Not Published** tab if the training is not yet published 4. Locate the desired training 5. Click on the **⁝** button at the end of the line 6. Click on the **To Change** option 7. Click on the **Modules** tab 8. Click on the **Dashboard**button On the screen that opens, you can view the information regarding the training satisfaction survey for the selected period. To change the survey date, enter the desired dates in **Year** and/or **Month** and click on **Generate report**. Below, in the cards of each information, click on **VIEW REPORTS**to view in detail the information. In the report, you can: * Search for more specific information in the **Research**bar located in the upper right corner. * Sort the columns in ascending or descending order by clicking on the title of the column you wish to sort. * Export the report in CSV and/or Excel, by clicking on the buttons located in the upper left corner. Last updated: March 21, 2025 --- version: "Current" language: "en" --- # Access student dashboard The dashboard presents the main information about the student's activity on the platform, providing easy visualization and aiding decision-making. In addition, the dashboard allows you to issue reports with specific information, providing detailed analysis and insights into student performance. ## Instructions 1. Click on **Students**in the main menu 2. Click on the **To List** submenu 3. Search for the student in the search bars by name, CPF, code or e-mail (we recommend that the search be by registered e-mail) 4. Click on **Search** 5. Locate the student in the list 6. Click the **Select**option 7. Click on the **Dashboard**option in the list On the screen that opens, you can view all the information related to the student, for the selected period. To change the search date, enter the desired dates in **Start Period** and **Period End** and click **Generate report**. Below, in the cards of each information, click **VIEW REPORTS** to view in detail the information. In the report, you can: * Search for more specific information in the **Research** bar located in the upper right corner. * Sort the columns in ascending or descending order by clicking on the title of the column you wish to sort. * Export the report in CSV and/or Excel by clicking on the buttons located in the upper left corner. Last updated: May 05, 2025 --- version: "Current" language: "en" --- # Access student view The platform administrator can access the platform view of a specific student. This allows the administrator to follow the student's activities and check that the settings made in the administrator's view are correctly reflected in the student's view. ## Instructions 1. Click on **Students**in the main menu 2. Click on the **To List** submenu 3. Search for the student in the search bars by name, CPF, code or e-mail (we recommend that the search be by registered e-mail) 4. Click on **Search** 5. Locate the student in the list 6. Click the **Select**option 7. Click on the **Access Student Vision**option in the list A new tab will open, showing exactly the same view that the student has when accessing the platform with their username and password. Last updated: May 05, 2025 --- version: "Current" language: "en" --- # Access track dashboard The dashboard presents the main information about the track, providing easy visualization and aiding decision-making. In addition, the dashboard allows you to issue reports with specific information, providing detailed analysis and insights into the track's performance. ## Instructions 1. Click on **Trainings**in the main menu 2. Click on the **Tracks**submenu 3. Search for the desired track in the **Research**bar in the upper right corner 4. Click on the **Select**option 5. Click on the **Dashboard**option in the list In the screen that opens, you can view all the information related to the track, in the selected period. To change the search date, enter the desired dates in **Year** and/or **Month** and click on **Generate report**. Below, in the cards of each information, click on **VIEW REPORTS** to view in detail the information. In the report, you can: * Search for more specific information in the **Research**bar located in the upper right corner. * Sort the columns in ascending or descending order by clicking on the title of the column you wish to sort. * Export the report in CSV and/or Excel, by clicking on the buttons located in the upper left corner. In the dashboard's **GENERAL TRAINING**grid, you can view the information on each training that makes up the track. The information shown in the grid is for the entire system and not only for the training track. Last updated: June 01, 2026 --- version: "Current" language: "en" --- # Add modules to existing online/asynchronous training A module created for a specific training can be added to other trainings, eliminating the need to register it again. This makes it possible to reuse existing content efficiently, saving time and ensuring consistency in the trainings offered. ## Instructions 1. Click on **Trainings**in the main menu 2. Click on the **Online/Asynchronous** submenu 3. Click on the **Published** tab if the training is already published, or the **Not Published** tab if the training is not yet published 4. Locate the desired training 5. Click on the **⁝** button at the end of the line 6. Click on the **To Change** option 7. Click on the **Modules** tab 8. Click the **New Module \> Select existing** button 9. In the **Training** field, select the training from which the modules to be reused originated 10. Select the desired modules that will be part of the training 11. Click **Save** to add the selected modules to the training Last updated: March 20, 2025 --- version: "Current" language: "en" --- # Approve external student registration In the student view of the Kubo platform, anyone with a link can request to register as a student. To request registration, the student must access the platform's login page in the student view, click on **Create the Registration** , fill in the registration form and click on **Register**. The administrator will be responsible for approving or disapproving these requests. You can configure the system so that the student's registration is carried out automatically, without the need for manual intervention by the administrator. To do this, follow the steps below: 1. Click on **Settings**in the main menu 2. Click on the **To List** submenu 3. Check the box **Automatic Release of External Registration** 4. Click **Save** to register the changes. ## Instructions When a registration request is made, the system will notify you in the **External Registration Requests** icon in the top bar of the platform. ![image-20241210-132124.png](https://helpcenter-kubo.ndd.tech/__attachments/a_349c8744d71cb59b72c424c2c39b8aacb1e300bb47fbbcb51c03aeee97b1ea53/image-20241210-132124.png?cb=6ac2faa49bb0732b6ecd6883d8f57ef3) Another way to check if there is a pending registration request is to follow the steps below: 1. Click on **Students**in the main menu 2. Click on the submenu **External pending registration** to go to the approval page When you click on **External Registration Requests** in the top bar or enter the **External pending registration** submenu, the system will redirect you to the approval page. The page will display the name of the student who made the request, their e-mail address, telephone number (if provided), company and profile. To approve or disapprove the registration, follow the steps below: 1. Search for the student that you wish to approve or not approve the registration 2. Click on the **Select**option 3. Select the desired option, being: * **To Change**: to change the information filled in by the student. * **Approve the Registration**: to approve the student's registration. * **Disable Registration**: the student will not be able to access the platform, but his information will remain in the system. * **Delete**: to delete the student's registration request. Last updated: May 05, 2025 --- version: "Current" language: "en" --- # Approve or disapprove students on the waiting list for in-person/synchronous training When a training reaches the maximum number of places configured, the system automatically creates a **waiting list** for students who still wish to enroll. When making the request, the student is informed that their registration has been forwarded to this queue. It is up to the administrator to review pending requests and approve or disapprove them. ## Instructions 1. Click on **Trainings**in the main menu 2. Click on the **In Person/Synchronous** submenu 3. Search for the desired training in the **Research**bar in the upper right corner 4. Click on the **Select**option 5. Click on the **Attendance List**option in the list On the next screen, you will see the list of students. The **Type**column indicates whether the student is already enrolled or on the waiting list. 6. Click on the **Select** option 7. Click on the option: 1. **Add student** to approve the student's enrollment in the training; or 2. **Delete student** to disapprove the student's enrollment in the training. Last updated: April 03, 2025 --- version: "Current" language: "en" --- # Archive or unarchive online/asynchronous training Archiving training allows you to keep its history without having to delete it. Even when archived, the training will still be available to view in reports. ## Instructions To **archive**training, follow the steps below: 1. Click on **Trainings**in the main menu 2. Click on the **Online/Asynchronous** submenu 3. Click on the **Published** tab if the training is already published, or the **Not Published** tab if the training is not yet published 4. Locate the desired training 5. Click on the **⁝** button at the end of the line 6. Click on the **Archive training** option 7. Click on **Archive training** to confirm Archived trainings become unavailable to students. To **unarchive**training, follow the steps below: 1. Click on **Trainings**in the main menu 2. Click on the **Online/Asynchronous** submenu 3. Click on the **Archived** tab 4. Locate the desired training 5. Click on the **⁝** button at the end of the line 6. Click on the **Unarchive training** option 7. Click on **Unarchive training** to confirm After being unarchived, the training will remain not published, i.e. unavailable for enrollment. To publish it, follow the steps below: 1. Click on the **Not Published** tab 2. Locate the unarchived training 3. Click on the **⁝** button at the end of the line 4. Click on the **To Change** option 5. In the **Activation** field, change it to **Published** 6. Click the **Save** button The training will be available for student registration. Last updated: April 07, 2025 --- version: "Current" language: "en" --- # Batch enrollment by company and/or student profile in tracks All students linked to companies and/or student profiles will be batch enrolled in the tracks. ## Instructions To batch **enroll**students, follow the steps below: 1. Click on **Students**in the main menu 2. Click on the **To List** submenu 3. Click the **List All Student Enrollments** button icon located in the upper right corner (first icon) 4. Click the **List Enrollment Trail in Batch** button icon located in the upper right corner (fourth icon) On the next screen, you will be able to view the list of batch enrollments registered for trails. 5. Click the **Enroll**button icon located in the upper right corner (last icon) 6. Fill out the required fields as instructed below: |-----------------------|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | **Title** (mandatory) | Enter the title of the license plate in batch. | | **Company** | Select the desired company(ies), and all students linked to the selected company(ies) will be considered in the batch registration. If a student profile is selected in the field below, all students in the selected company(ies) that correspond to the selected profile(s) will be considered for the batch registration. | | **Profile** | Select the student profile(s), and all students linked to the selected profile(s) will be considered in the batch registration. If a company is selected in the field above, the batch registration will consider all students linked to the selected profile(s) who belong to the selected company(ies). | | **Validity** | Select the expiration date for the track enrollments. If there is no validity, leave the field blank. In this case, the standard validity will be used, according to the days configured in the **Standard enrollment validity days** field in the track registration. | | **Track** (mandatory) | Select the track(s) you want to batch enroll students in. | | **Send email** | Check the box to send students notification of enrollment in the track(s), or leave the box unchecked to not send the e-mail. | To link all students registered on the platform in batch registration, keep the **Company** and **Profile**fields blank. 7. Click **Save**to register the students' batch registration At this point the students selected in the registration (by the **Company** and **Profile**fields) will be automatically enrolled in the track(s) also selected in the registration, as well as future students to be enrolled that are linked to the company or profile. To **delete**a batch enrollment, follow the steps below: 1. Click on **Students**in the main menu 2. Click on the **To List** submenu 3. Click the **List All Student Enrollments** button icon located in the upper right corner (first icon) 4. Click the **List Enrollment Trail in Batch** button icon located in the upper right corner (fourth icon) 5. Locate the enrollment in the list 6. Click the **Select**option 7. Click on the **Delete**option in the list When you delete a batch enrollment, the system will also delete all the student enrollments that were made on the tracks registered in that batch enrollment. To **change** or**insert the validity** of the batch enrollment of the track(s), follow the steps below: 1. Click on **Students**in the main menu 2. Click on the **To List** submenu 3. Click the **List All Student Enrollments** button icon located in the upper right corner (first icon) 4. Click the **List Enrollment Trail in Batch** button icon located in the upper right corner (fourth icon) 5. Locate the enrollment in the list 6. Click the **Select**option 7. Click on the **Change the Validity**option in the list Last updated: May 11, 2026 --- version: "Current" language: "en" --- # Batch enrollment by company and/or student profile in online/asynchronous trainings All students linked to companies and/or student profiles will be batch enrolled in trainings. ## Instructions To batch **enroll**students, follow the steps below: 1. Click on **Students**in the main menu 2. Click on the **To List** submenu 3. Click the **List All Student Enrollments** button icon located in the upper right corner (first icon) On the next screen, you can view the list of batch enrollments registered for training. 4. Click the **Enroll**button icon located in the upper right corner (last icon) 5. Fill in the required fields, as instructed below: |----------------------|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | **Title**(mandatory) | Enter the title of the license plate in batch. | | **Company** | Select the desired company(ies), and all students linked to the selected company(ies) will be considered in the batch registration. If a student profile is selected in the field below, all students in the selected company(ies) that correspond to the selected profile(s) will be considered for the batch registration. | | **Profile** | Select the student profile(s), and all students linked to the selected profile(s) will be considered in the batch registration. If a company is selected in the field above, the batch registration will consider all students linked to the selected profile(s) who belong to the selected company(ies). | | **Validity** | Select the expiration date for the training enrollments; If there is no expiration date, leave the field blank. In this case, the default expiration will be used, based on the days configured in the **Default Enrollment Validity Days** field in the training record.. | | **Training** | Select the training(s) you want to batch enroll students in. | | **Send email** | Check the box to send students notification of enrollment in the training(s), or leave the box unchecked to not send the e-mail. | To link all students registered on the platform in batch registration, keep the **Company** and **Profile**fields blank. 6. Click **Save**to register the students' batch registration At this point the students selected in the registration (by the **Company** and **Profile**fields) will be automatically enrolled in the training(s) also selected in the registration, as well as future students to be enrolled that are linked to the company or the profile. To **check**whether the batch enrollment of a student was successful, follow the steps below: 1. Click on **Students**in the main menu 2. Click on the **To List** submenu 3. Search for the student in the search bars by name, CPF, code or e-mail (we recommend that you search by the registered e-mail) 4. Click on **Research** 5. Locate the student in the list 6. Click the **Select**option 7. Click on the **Training Enrollments**option in the list In the list of training courses in which the student is enrolled, you can see in the **Type** column how the training enrollment was made. In the **Details Type** column you can view the ID of the batch enrollment. To **delete**a batch enrollment, follow the steps below: 1. Click on **Students**in the main menu 2. Click on the **To List** submenu 3. Click the **List All Student Enrollments** button icon located in the upper right corner (first icon) 4. Locate the enrollment in the list 5. Click the **Select**option 6. Click on the **Delete**option in the list When deleting a batch license plate, the system will also delete all student license plates that have been held in the training courses registered in that batch license plate. To **change** or **insert the validity** of the batch enrollment of the training(s), follow the steps below: 1. Click on **Students**in the main menu 2. Click on the **To List** submenu 3. Click the **List All Student Enrollments** button icon located in the upper right corner (first icon) 4. Locate the enrollment in the list 5. Click the **Select**option 6. Click on the **Change the Validity**option in the list Last updated: May 11, 2026 --- version: "Current" language: "en" --- # Change administrator password The platform administrator can change their own password if they have forgotten it or reset another administrator's password. ## Instructions ### Change your own password If you have forgotten your password, follow the steps below to generate a new access password: 1. Go to the platform's administrator login page 2. Click on **Have you forgotten your password?** 3. Enter your administrator access email 4. Click **Recover** 5. Check your email and view the automatically generated password 6. Return to the administrator login page and log in to the platform using the new password After logging in to the platform, we recommend changing the automatically generated password, as instructed below: 1. Click **Administration** in the main menu 2. Click the **To List** submenu 3. Locate your name in the list 4. Click the **Select** option 5. Click the **To Change** option in the list 6. Fill in the **Password** and **Repeat Password** fields with the new password 7. Click the **Save** button #### Change another administrator's password 1. Click **Administration** in the main menu 2. Click the **To List** submenu 3. Find the administrator in the list 4. Click the **Select** option 5. Click the **To Change** option in the list 6. Fill in the **Password** and **Repeat Password** fields with the new password 7. Click the **Save** button Last updated: June 01, 2026 --- version: "Current" language: "en" --- # Change language The Kubo platform is available in three languages: **Portuguese** , **English (American and British)** and **Spanish**, both in the student view and in the administrative view. The language is set when the user or student is created, but can be changed later. ## Instructions To **change your access language**, follow the steps below: 1. Click on your name in the top right-hand corne 2. Click on **My profile** 3. In the **Language**field, change to the desired language 4. Click **Save**to register the change The platform will reload and the language will be changed. To **change the language of another administrator user**, follow the steps below: 1. Click on **Administration**in the main menu 2. Click on the **To List** submenu 3. Search for the desired user in the **Research**bar in the top right-hand corner 4. Click on the **Select**option 5. Click on the **To Change**option in the list 6. In the **Language**field, change to the desired language 7. Click **Save**to register the change To **change a student's language**, follow the steps below: 1. Click on **Students**in the main menu 2. Click on the **To List** submenu 3. Search for the student in the search bars by name, CPF, code or e-mail (we recommend searching by registered e-mail) 4. Click on **Search** 5. Locate the student in the list, click on **Select** and click on **To Change** 6. In the **Language**field, change to the desired language 7. Click on **Save**to register the change The student themselves can change their language by accessing the platform in the student view. Last updated: November 24, 2025 --- version: "Current" language: "en" --- # Check students registered for the webinar Allows you to check the list of students registered for the webinar. ## Instructions 1. Click on **Trainings**in the main menu 2. Click on the **Webinar**submenu 3. Search for the desired webinar in the **Research**bar in the upper right corner 4. Click the **Select**option 5. Click the **Registered**option in the list On the next screen you will see the list of students who have registered for the webinar. Last updated: June 01, 2026 --- version: "Current" language: "en" --- # Publish communication to students on the platform Communications are the information that administrators want to convey to students via the platform. They can cover a variety of topics, including important announcements, course updates, events, company policies and much more. This functionality allows administrators to keep students informed of the latest news and developments. When students access the platform, **notice**notifications will appear next to their names to inform them of the presence of new communications. ![image-20241210-142941.png](https://helpcenter-kubo.ndd.tech/__attachments/a_1d1d8425d9a8bd671b2b93c061dcb1431d0c006684ecca9a256ac2349ed95edc/image-20241210-142941.png?cb=45be256fde891a711a5241e3fb4511ac) ## Instructions To **register**a communication, follow the steps below: 1. Click on **Communications**on the main menu On the next screen, you will see the list of releases, with the ID, the title, the entry date (when it started) and the exit date (when it will expire). 2. Click on the **To Register**button icon located in the upper right corner 3. Fill in the required fields (all are mandatory) as instructed below: |------------------------------------------|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | **Notice Title** | Enter the title of the communication. | | **Message** | Enter the message you wish to convey in the communication. | | **Select a recipient** | Select the recipient of the communication. When you make the desired selection, new fields will appear for you to fill in. | | **Date for submission and availability** | Enter the date when the communication will start to be viewed by the recipients. | | **Time for submission and availability** | Enter the time when the communication will begin to be viewed by the recipients. | | **Removal date** | Enter the date when the communication will no longer be viewed by the recipients. | | **Removal time** | Enter the time when the communication will no longer be viewed by the recipients. | | **Want to add an image?** | Check the option to attach an image to the communication, or keep the box unchecked to not send it. When you check the option, upload the image in the accepted formats. | 4. Click **Save**to register the release registration To **edit** the registration or **delete** a communication, locate it in the list, click on the **Select** option, click on the **To Change** option, and the screen will open: * To edit, change the desired fields and click **Save**. * To delete, click on the 🗑 icon located in the upper right corner. Last updated: November 05, 2025 --- version: "Current" language: "en" --- # Configure account Account settings allow you to make general adjustments to how the platform works. ## Instructions 1. Click on **Settings**in the main menu 2. Click on the **To List** submenu 3. Change the desired fields, as instructed below: Platform name (mandatory) To change the platform name. Sender email It sends a copy to the completed email address. This e-mail must be registered in the field: [noreply@kubolms.com.br](mailto:noreply@kubolms.com.br). Send email response to It sends a copy to the completed email address. This e-mail must be registered in the field: [kubolms@nddigital.com.br](mailto:kubolms@nddigital.com.br). Instructor's e-mail address It sends a copy to the completed email address. FAQ e-mail address Enter the email address where you would like to receive questions sent by students in the **FAQ** section of the student view. * **If you fill in the field:** a text field will appear at the end of the FAQ so that students can send their questions directly. * **If you leave it blank:** the question submission field will not be displayed in the student view. CCo e-mail address Send a copy to the e-mails informed, being e-mails referring to the registration request, change of password, need for support, among others. We suggest registering the e-mails of the employees responsible for managing the team/company training platform. To register more than one email, separate them with a semicolon (**;**). E-mail Interest The responsible person who will receive the satisfaction survey. Certificate generation doubt email It sends a copy to the completed email address. Average for approval It is the standard approval average for all training registered on the platform. CPF Required When the option is checked, filling in the CPF will be mandatory in the registrations. Login type (mandatory) For the login to be carried out only by email, only by CPF or by email and CPF. SSO type (mandatory) For login to be performed by authentication: * **Disabled**: uses the system's default login method, with a registered user and password. * **OAuth**: allows authentication via external providers, such as Google or Microsoft. When choosing this option, fill in the following fields: * **OAuth Client ID**: unique identifier of the application with the OAuth provider. It is used for the system to identify itself during the authentication process. * **OAuth Client Secret**: secret key associated with the Client ID. It is used to validate the application's identity when requesting access tokens. * **OAuth Authority Url**: URL of the authorization server responsible for authenticating the user and issuing the tokens. * **OAuth Resource API Url**: URL of the OAuth provider's resource API used to obtain data from the authenticated user. * **SAML**: allows authentication via SSO (Single Sign-On). When choosing this option, fill in the following fields: * **SAML - IDP Entity ID**: unique identifier of the identity provider (IdP). * **SAML - IDP SSO Url**: URL of the IdP's authentication page, to which the user will be redirected during login. * **SAML - IDP X.509 CERT**: the IdP's public certificate used to verify the authenticity of authentication responses. Automatic Release of External Registration When the option is checked, the administrator does not receive registration requests to approve. This option is useful when there is a large volume of registrations, but there is a risk of not having control over the users who will have access to the contents. Password Expiry (days) For security reasons, it is possible to fill, in days, the expiry of the password. At each period of time filled in, the user will have to reset the password. When filled in **0**, the password never expires. Request for updating registration after (days) of absence After the set number of days without accessing the platform, the student will be asked to access the **My data** menu the next time they log in. In this menu, they will have to check their registration information and, if necessary, update it. Certificate Orientation (mandatory) It will be the format in which the certificate will be made available, whether horizontally (**Landscape** ) or vertically (**Portrait**). Display in index Select the functionalities that will be displayed in the student view: * **Library** : the **Library**tab will be enabled, allowing students to access active materials that match their profile. * **Campaigns** : on the home page, there will be a section with the banners of the active campaigns, so that the student can be directed to the desired campaign by clicking on the banner. The **Campaigns**tab will be enabled to access the details of active and completed campaigns. * **Categories Trainings**: on the home page, there will be a section with trainings organized by category. * **Categories Tracks**: on the home page, there will be a section with tracks organized by category. * **Continue where you left off**: on the home page, there will be a section for trainings that have been started but not yet completed. * **Student Dashboard** : on the home page, there will be a section showing information from the student dashboard (number of trainings, tracks, microlearnings, webinars and podcasts completed, as well as the average score of all the knowledge assessments carried out). Access to the **Dashboard**menu (by clicking on the profile photo) will remain visible even if this option is not enabled. * **Campaign Dashboard**: on the home page, there will be a section to present the summary and activities relating to gamification. * **Microlearnings** : on the home page, there will be a section with the microlearnings in which the student is enrolled. The **Microlearning**tab will be enabled to access all the microlearnings corresponding to the student's profile. * **Podcasts** : on the home page, there will be a section with the podcasts in which the student is enrolled. The **Podcast**tab will be enabled to access all the podcasts corresponding to the student's profile. * **Next registrations to expire** : in the **Trainings** and **Microlearning**tabs, students will be able to view trainings with registrations that are close to expiring. * **Next certificates to expire** : on the **Trainings** and **Microlearning**tabs, students will be able to view trainings whose certificate expires in 90 days or less. * **Trainings** : on the home page, there will be a section with the online/asynchronous trainings in which the student is enrolled. The **Trainings**tab will be enabled for access to all online/asynchronous trainings corresponding to the student's profile. * **Desirable training**: on the home page, there will be a section with trainings that are not mandatory. * **Mandatory training**: on the home page, there will be a section with trainings that are mandatory. * **On-site training** : on the home page, there will be a section with the in-person/synchronous trainings in which the student is enrolled. The **Trainings**tab will be enabled for access to all the in-person/synchronous trainings corresponding to the student's profile. * **Tracks** : on the home page, there will be a section with the tracks in which the student is enrolled. The **Tracks**tab will be enabled to access all the tracks corresponding to the student's profile. * **Webinars** : on the home page, there will be a section with the webinars that have already taken place. The **Webinar**tab will be enabled for access to all webinars, both past and future. 💡 For example, if you don't use the podcast functionality, don't include it in this field. This way, it won't be displayed in the student's view. Then order the sections that will be displayed on the **Start**tab of the student view according to the fields selected above. Set the display order based on the desired priority. The display of sections on the home page depends on the configuration defined in the **Student home page**field: * **Index Section**: the sections configured in this field will be displayed on the home page. * **Index Dashboard**: only dashboard information will be displayed on the home page, regardless of the sections configured in this field. View Categories In (mandatory) It is mandatory that the **Block** option is selected, since the **List**option is temporarily unavailable. Student home page (mandatory) Specify which home page will be displayed to the student when they access the platform: * **Index Section** : displays the home page organized into sections. The student will view only the information configured for display via the **Display in index** field. * **Index Dashboard**: displays a panel with indicators and consolidated information on the student's progress: * Percentage of mandatory trainings completed. * Percentage of trainings completed. * Trainings with enrollments nearing expiration. * Total number of training certificates, microlearnings, and webinars. * Ongoing trainings. * Training categories. * **Delegate choice to student** : allows each student to choose which view they want to use as their initial page: section or dashboard. Students can change this preference themselves in the **My data** menu, under the **Home page** section. The indicators displayed in the **Index Dashboard** option are system defaults and cannot be changed. Hide grade for student (mandatory) To hide or not hide the student's grade. This option will be reflected in the training evaluation configuration, when selecting account settings. Internal Training Page Template (mandatory) Select the desired option from the two layouts available for the internal training page: * **0 - A:** the list of modules is on the right-hand side of the content. * **1 - B:** the list of modules is below the content. Redirection After Student Login It is possible to insert the page that the student will be directed after logging in. If you want the student to be directed to the main page, the training page or any track, just copy the address after [**https://kubo.kubolxp.com.br/universidade/**](https://kubo.kubolxp.com.br/universidade/) in the URL and paste it. It will also use custom domains to access the platform, allowing for greater customization and alignment with the company's brand identity. To configure a customized domain, access [Configure a custom domain](https://helpcenter-kubo.ndd.tech/en/tutoriais/Current/configure-a-custom-domain.md). Description Customer Satisfaction Survey To enter a standard satisfaction survey description. Student Dashboard Cards Select which indicators will be available in the **Dashboard** menu of the student view: * **Mandatory Training Gauge**: percentage of mandatory trainings completed. * **General Training Gauge**: percentage of trainings completed. * **Expiring Soon**: trainings with enrollments nearing expiration. * **Mandatory Training Progress**: percentage of progress for each mandatory training currently in progress. * **Score and Levels**: current level, total score, and quantity of trainings required to reach the next level. * **Statistics Cards**: displays 8 indicators: * Total number of completed trainings. * Total number of completed tracks. * Total number of completed microlearnings. * Total completed podcasts. * Average evaluation scores. * Total points in campaigns. * Total ongoing campaigns. * Total certificates. * **Knowledge Chart** : knowledge levels by topic, organized from lowest to highest proficiency. We recommend enabling this indicator only when the knowledge feature is in use. * **Activities (Sidebar)** : Most recent interactions by all students related to gamification campaigns. We recommend enabling this indicator only when the gamification feature is in use. The **Dashboard** menu remains visible to the student regardless of the configurations performed. For this reason, we recommend selecting at least one indicator to display. Code Javascript If you need to embed the platform with Javascript code. Suggest training based on category When the option is checked, the internal training page will display four suggestions of other trainings in the same category, if they exist, for the student to request registration. Suggest podcasts based on category When the option is checked, the internal training page will display four suggestions of podcasts from the same category, if they exist, for the student to request. Video storage The Kubo platform offers different storage options for uploaded videos. Below are the available options and how to use them: * **Kubo (default storage)** : by default, videos sent to the platform are automatically stored in the NDD **Panda Video** account. This option will be used whenever none of the integrations listed below are enabled. * **Vimeo**: when choosing this option, videos uploaded to the Kubo platform will be stored directly in the customer's Vimeo account, according to the credentials provided. To enable this option: * Request activation by opening a ticket. * After approval, enable the option and enter your Vimeo integration credentials. * **Panda Video**: when choosing this option, videos uploaded to the Kubo platform will be stored directly in the customer's Panda Video account, according to the credentials provided. To enable this option: * Request approval by opening a ticket. * After approval, activate the option and enter your Panda Video integration credentials. When you integrate your Vimeo or Panda Video account, in addition to automatic storage, the Kubo platform allows you to use the video ID already existing on these platforms, without the need to upload it again to Kubo. The features compatible with this integration are: * Online training module * Microlearning * Library Require email verification for the student (mandatory) Define whether students will need to verify their email after registering. * **Yes:** students must confirm their email using the verification link sent to them. * **No:** students will not need to verify their email. Block access for unverified emails (mandatory) Define whether students with unverified email addresses will be able to access the platform. * **Yes**: the student will be required to confirm their email before logging in. If they try to access without confirming, the platform will display a warning and allow them to request the verification email again. * **No**: the student will be able to access the platform even without confirming their email. However, a warning will be displayed in the student's view to remind them to confirm. Email domains that do not require verification (Whitelist) Enter the email domains that will not need to go through the verification process. This configuration is useful for automatically approving emails from trusted domains, such as corporate emails. To add more than one domain, separate them with semicolons (;). 💡 **Example** @domain1.com;@domain2.com;@domain3.com 4. Click **Save**to register the changes Last updated: June 19, 2026 --- version: "Current" language: "en" --- # Configure banner Banners are informative images with quick access links, made available in the student view. ## Instructions To **register**a banner, follow the steps below: 1. Click on **Settings** in the main menu 2. Click on the **Banner** submenu On the next screen, you will be able to view the list of registered banners. 3. Click on the **To Register**button located in the upper right corner 4. Fill in the desired fields, the mandatory ones being identified with asterisks (\*) In the **URL**field, enter the external or internal URL link you want the student to visit when clicking on the banner. In the **Profile**field, select the desired profile options in which the banner will be displayed. 5. Click **Save**to register the banner registration 6. Locate the registration banner in the listing 7. Click on the **Select**option 8. Click on the **To Register Banner**option in the list 9. Upload the image considering the accepted formats To **edit** the registration or **delete** a banner, locate it in the list, click on the **Select** option, click on the **To Change**option and on the screen that opens: * To edit, change the desired fields and click **Save**. * To delete, click on the 🗑 icon located in the upper right corner. Last updated: November 05, 2025 --- version: "Current" language: "en" --- # Configure campaign Each gamification campaign can be configured with specific start and end dates and enriched with visual elements such as personalized banners, covers and backgrounds. Campaigns can be divided into several phases, each with its own date range. This allows for the progressive unlocking of rules, ideal for long-running campaigns that require continuous engagement from participants. Each phase can have its own rules and points, providing flexibility for different trainings and allowing for a variation in points as required. In addition, it is possible to create and manage several campaigns simultaneously, offering detailed customization for different profiles and trainings. ## Instructions Kubo offers 13 pre-established campaign dynamics, called rules: | **Rule** | **Description** | **Badge** | |-------------------------------------------|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | Pass the knowledge assessment | By passing the training's knowledge evaluation, the student will receive points. | ![Ser aprovado na avaliação do conhecimento.png](https://helpcenter-kubo.ndd.tech/__attachments/a_36bc470c6d22a9f16bf368112ed5b654a576278d54ee08f7cd0865670bc6cc84/Ser%20aprovado%20na%20avalia%C3%A7%C3%A3o%20do%20conhecimento.png?cb=15f0b14fcebd4d4be8a2bc56853e0bd3) | | Complete training | By completing the training, the student will receive points. | ![Concluir treinamento.png](https://helpcenter-kubo.ndd.tech/__attachments/a_1340fde78c3ef3b4ef3a1bbe5cbb0990dd259eb8675b7f4e22c75f9a0118c15c/Concluir%20treinamento.png?cb=fda19cdfbcd38653f14cb5b9dd418026) | | Complete recurrent training modules | By completing all the currently available modules of a training with incremental content, the student will receive points. | ![Concluir módulos de treinamentos recorrentes.png](https://helpcenter-kubo.ndd.tech/__attachments/a_b6a7af842e555a13b035d7182d0a746fd96552ba46fd7e256556d823ded8575a/Concluir%20m%C3%B3dulos%20de%20treinamentos%20recorrentes.png?cb=85d919020036340d2c98cbb475ea0e76) | | Comment on training | By posting the first comment in the training or in a a training module, the student will receive points. This is not cumulative. | ![Fazer comentário em treinamento.png](https://helpcenter-kubo.ndd.tech/__attachments/a_87313e734bb8cc9e3efd330237b1ce6002e6ef75d14b197fafa0613256e75227/Fazer%20coment%C3%A1rio%20em%20treinamento.png?cb=e0b503292478ff49835beeb9d687b54f) | | Reply reaction evaluation | By answering the training satisfaction survey, the student will receive points. | ![Responder avaliação de reação.png](https://helpcenter-kubo.ndd.tech/__attachments/a_8a86004bb881469e3d29b83309c87da2ce7aad9b138f2c84a5af5d8ba00c82e5/Responder%20avalia%C3%A7%C3%A3o%20de%20rea%C3%A7%C3%A3o.png?cb=b797c83cbca8c59abc64fb3075db2d0e) | | Get top score in knowledge assessment | By scoring 100% on the training's knowledge evaluation, the student will receive points. | ![Obter nota máxima na avaliação do conhecimento.png](https://helpcenter-kubo.ndd.tech/__attachments/a_f96063da3445fc8fd43743b0a22fdffa5c100ebd0dcc2d233f01a891a2555e6b/Obter%20nota%20m%C3%A1xima%20na%20avalia%C3%A7%C3%A3o%20do%20conhecimento.png?cb=f082706c6bc3f346e654e5e89cf2d3ff) | | Publish photo | By changing the default profile photo (set up when the student is created on the platform) for a new profile photo, the student will receive points. This is not cumulative. | ![Publicar foto.png](https://helpcenter-kubo.ndd.tech/__attachments/a_669dd3edd47ea92e0a51e9867d68b3a20c8b50c3c4cf80c2001fbadd51ac2aca/Publicar%20foto.png?cb=6e392f9e096dda06d1b759b2bd72f07a) | | Finish podcast | By completing the podcast, the student will receive points. | ![Concluir podcast.png](https://helpcenter-kubo.ndd.tech/__attachments/a_7a7a1a60616a0082fc693a51081bc4ec6bbd5822f2853a851f3086886a66a691/Concluir%20podcast.png?cb=972e2367c7203e78a3f6186d85c23b78) | | Complete training within 1 week | By completing the training within 1 week, the student will receive points. If the rules **Complete training within 2 weeks** and **Complete training within 3 weeks** are configured for the same training, the student will also receive points from them. | ![Concluir o treinamento em até 1 semana.png](https://helpcenter-kubo.ndd.tech/__attachments/a_682b360ff61d0f7bcaa86bb2f90134067d4a2d603f260810804eefd74c21ddc3/Concluir%20o%20treinamento%20em%20at%C3%A9%201%20semana.png?cb=36687769b1e0cdc33d020bea305699aa) | | Complete training within 2 weeks | By completing the training within 2 weeks, the student will receive points. If the rule **Complete training within 3 weeks** is configured for the same training, the student will also receive points from it. | ![Concluir o treinamento em até 2 semanas.png](https://helpcenter-kubo.ndd.tech/__attachments/a_8929bbf839e93e2db160e1c8354b09a63ae0ea6b079abfe16d1c467b72ed40cf/Concluir%20o%20treinamento%20em%20at%C3%A9%202%20semanas.png?cb=64cb6c9f9a758b98fee80d6089e91720) | | Complete training within 3 weeks | By completing the training within 3 weeks, the student will receive points. | ![Concluir o treinamento em até 3 semanas.png](https://helpcenter-kubo.ndd.tech/__attachments/a_8c9c8c4b3a7f24ea13dede4a1cc01b72a530c986da5ae8c21d4fbd3cc040793c/Concluir%20o%20treinamento%20em%20at%C3%A9%203%20semanas.png?cb=8fa170c7297f37fdeb2616097b091692) | | Attendance in-person/synchronous training | By assigning attendance at in-person training, the student will receive points. | ![Presença treinamento presencialsincrono.png](https://helpcenter-kubo.ndd.tech/__attachments/a_7cc59c2b37e3ef10f86a54798a99bfec458433cbb63f5698e350a4e625a0a113/Presen%C3%A7a%20treinamento%20presencialsincrono.png?cb=531429cdc84d25e449e6ba21248d4108) | | Sending complementary material | By sending complementary material in the module, the student will receive points. | ![Envio de material complementar.png](https://helpcenter-kubo.ndd.tech/__attachments/a_cc968f9d36c3d4a7ad6f5e53d65d18c2e610fd4f44b33ae285a1469857cd7b9a/Envio%20de%20material%20complementar.png?cb=fc97a1f8ee28fd031bf43aba05dc798d) | To **create**a new campaign, follow the steps below: 1. Click on **Campaign**in the main menu 2. Click on the **+ Create Campaign**button in the top right-hand corner 3. Fill in the necessary fields, as instructed below: |-----------------------------------------------|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | **Campaign Banner**(mandatory) | Upload the campaign banner image, respecting the accepted formats. *For information on accepted formats, access* [See file upload specifications](https://helpcenter-kubo.ndd.tech/en/usando-o-kubo-by-ndd/Current/see-file-upload-specifications.md) *(* ***Gamification campaigns \> Banner*** *).* The banner will be displayed to the student in the **Active campaigns** section of the **Start** tab. | | **Campaign Cover**(mandatory) | Upload the campaign cover image, respecting the accepted formats. *For information on accepted formats, access* [See file upload specifications](https://helpcenter-kubo.ndd.tech/en/usando-o-kubo-by-ndd/Current/see-file-upload-specifications.md) *(* ***Gamification campaigns \> Cover*** *).* The cover will be the image that identifies the campaign card in the **Campaigns**tab of the student's view. | | **Title**(mandatory) | Enter the title of the campaign. | | **Description**(mandatory) | Enter a brief summary of the campaign. | | **Phase**(mandatory) | Enter the start and end dates of the campaign phase. To add more phases to the same campaign, click on the **+ Add phase** button. The phases will be numbered **Phase 1** , **Phase 2** , **Phase** **3** and so on. The campaign can be made up of several phases. As time progresses, students unlock and view the rules of subsequent phases, allowing you to structure long-lasting campaigns, divided into stages, with a focus on instigating the participating players and increasing engagement throughout the campaign. The campaign must have at least one phase. Each rule should be linked to the respective phase, so we recommend planning and distributing the learning items by phase first, assessing the degree of difficulty of each one. Good practice: * **Recommendation 1**: properly balance the number of learning items per phase, also considering their complexity. * **Recommendation 2**: the tie-breaking criteria should also be thought of in the context of phases, since a certain criterion can seal the player with the best chance of winning the campaign from the outset. | | **Rule**(mandatory) | Configure the rules that will make up the campaign: * **Rule** : select the desired rule, [as described above](https://helpcenter-kubo.ndd.tech/en/usando-o-kubo-by-ndd/Current/configure-campaign.md#rules). * **Training/Podcast/Module**: select the training, podcast or module - depending on the rule selected - that will be covered by the rule. In order for students participating in the campaign to be able to take the courses and score in the rules, the profiles and/or companies of the courses linked to the rules must match the profiles and/or companies set up in the campaign. Otherwise, students will not have access to the courses and will not be able to score in these rules. If a student is unable to view a course, consult the documentation [Course configured in a gamification rule is not visible to the student](https://helpcenter-kubo.ndd.tech/en/solucao-de-problemas/Current/course-configured-in-a-gamification-rule-is-not-vi.md) for further assistance. * **Points**: enter the number of points that will be awarded to the student when they comply with the rule. * **Badge** : enter, if you wish, the personalized image (such as trophies or medals, for example) for the rule, which will be displayed on the student's dashboard. If no image is entered, the [standard badge of the rule shown above](https://helpcenter-kubo.ndd.tech/en/usando-o-kubo-by-ndd/Current/configure-campaign.md#rules) will be used. * **Phase**: select the phase to which the rule will be linked. To add more rules to the same campaign, click on the **+ Add Rule** button. Rules can be changed or deleted only as long as no student has accumulated points. | | **Tiebreaker Rules**(mandatory) | Define the order of the tie-breaking criteria between the students by selecting the following options: * **Response in oldest reaction evaluation**: prioritizes the student who responded to the first satisfaction survey before the others. * **Oldest rule completion date**: prioritizes the student who completed the first rule before the others. * **Enrollment in oldest campaign trainings**: prioritizes the student who enrolled in one of the trainings first. These criteria will be used to define the position in the ranking in the event of a tie. Reports available for auditing the ranking: * **Gamification Ranking**: displays, in descending order of position in the ranking, the date and time at which each tie-breaking criterion was met. * **Gamification Detailed Ranking**: displays, in descending order of position in the ranking, the date and time each rule was met. | | **Knowledge** | If you wish, select up to 5 knowledge that are related to the campaign. Selecting knowledge allows the student to carry out self-assessments at strategic moments, evaluating their progress before and/or after the campaign. After selecting the knowledge, the **Self-assessment** field will be enabled, allowing you to configure when self-assessments will be available: * **Pre**: the student will carry out only 1 self-assessment and it will be available before fulfilling all the rules or as long as the campaign period has not ended. * **Post**: the student will complete only 1 self-assessment and it will be available after all the rules have been met or when the campaign period has ended. * **Both**: the student will complete the 2 self-assessments described above. | | **Start Date/Start Time**(mandatory) | Define from what date and time students will have access to the campaign and start scoring points, aligned with the start of the first phase. The points earned while the campaign is active will be recorded in the **Campaign score** in the student view. | | **End Date/End Time**(mandatory) | Define the closing date and time for the campaign, aligned with the end of the last phase. After this date, students will no longer be able to accumulate points, but the points they have already earned will remain recorded in the student view's **Accumulated score**. | | **Prize**(mandatory) | Enter a brief summary of the campaign award. | | **Campaign Background**(mandatory) | Upload the campaign's background image if you wish, respecting the accepted formats. *Accepted formats: .jpg or .png; file size: 5mb; dimensions: 1920px x 1080px.* The background will be the background image when you open the campaign card in the **Campaigns**tab of the student view. If you don't want to insert a custom background, select a predefined background in the field below. | | **Predefined Campaign Background**(mandatory) | If no custom background is entered in the field above, select one of the predefined backgrounds. | | **Profile** | Select the profiles of the students who will take part in the campaign. For students to be able to access courses and score in the campaign rules, the campaign profiles must be aligned with the course profiles defined in the rules. If no profile is selected, the campaign will be applied to all profiles. | | **Company** | Select the companies of the students who will take part in the campaign. For students to be able to access courses and score in the campaign rules, the campaign companies must be aligned with the course companies defined in the rules. If no company is selected, the campaign will be applied to all companies. | | **Mandatory Campaign for All Students** | By checking this option, all students will be automatically enrolled in the campaign, according to the profiles and companies selected above. As soon as the student complies with the campaign rules, they will automatically start scoring points. By unchecking the option, students in the profiles and companies selected above will need to request participationin the campaign. Until they do, they will not score in the campaign, even if they comply with the campaign rules. | 5. Click **Save**to register the creation of the campaign After the start date and time, students will begin to score in the campaign according to the rules configured. Enable the **Campaigns** and **Campaign Dashboard** sections, as instructed at [Configure account](https://helpcenter-kubo.ndd.tech/en/usando-o-kubo-by-ndd/Current/configure-account.md), so that students can access the campaigns and track their progress, respectively. To **edit** the registration or **delete** a campaign, locate it in the list, click on the **Select** option, click on the **To Change**option, and the screen will open: * To edit, change the desired fields and click **Save**. * To delete, click on the 🗑 icon in the upper right corner. If a campaign is deleted, all the points accumulated by the students during the campaign will also be deleted. Last updated: February 02, 2026 --- version: "Current" language: "en" --- # Configure catalog The catalog is where the **training available for purchase** is presented to the user. These training can be purchased: * **Individually** * **Through subscription plans**, if enabled **Important information!** * **Individual training cancellation:** The cancellation button will be available to the user for **7 days** after purchase. When requested, the request will be forwarded for [review by the administrator in the **Marketplace \> Cancellations**](https://helpcenter-kubo.ndd.tech/en/usando-o-kubo-by-ndd/Current/track-cancellation-requests.md) menu. The user will continue to have access to the purchased training(s) even after requesting cancellation. If the purchase cancellation is approved, you will need to: 1. Cancel the registration manually on the **Kubo platform**. 2. Process the refund manually on the **payment platform** (**Cielo, Asaas, or Stripe**). * **Plan cancellation:** The cancellation button will be available to the user **at any time** after purchase. When requested, the request will be forwarded for [review by the administrator in the **Marketplace \> Cancellations**](https://helpcenter-kubo.ndd.tech/en/usando-o-kubo-by-ndd/Current/track-cancellation-requests.md) menu. The user will continue to have access to the plan's training until the end of the contracted period, even after the cancellation request. If the plan cancellation is approved, it will be necessary to: 1. Cancel the registration manually on the **Kubo platform**. 2. Process the refund manually on the **payment platform** (**Cielo, Asaas, or Stripe**). * **Automatic plan renewal:** All plans are **automatically renewed** at the end of the contracted period (monthly, quarterly, semi-annual, or annual). This automatic renewal will be valid for up to **5 years from the date of purchase**. After this period, the student must make a new purchase if they wish to continue. ## Instructions ### Configure training Before including a training in the catalog, you must check that it is already registered and enabled for display in the marketplace. If it is not registered, follow the step-by-step instructions available at [Create, edit or delete online/asynchronous training](https://helpcenter-kubo.ndd.tech/en/usando-o-kubo-by-ndd/Current/create-edit-or-delete-online-asynchronous-training.md) to create the training. During creation, in the **Show on Marketplace** field, select the **Yes** option. If already registered, edit the training and change the **Show on Marketplace** field to **Yes**. Then, configure the training price as instructed below: 1. Click on **Trainings** in the main menu 2. Click on the **Online/Asynchronous** submenu 3. Locate the desired training 4. Click the **⁝** button at the end of the line 5. Click the **To Change** option 6. Click the **Marketplace Course Configuration** tab 7. In the **Value** field, enter the unit price for individual sales *If no value is entered, the course will be considered free in the marketplace, meaning that users can purchase it without payment.* 8. Click **Save** 9. Repeat steps 3 to 8 for all training that will be sold on the marketplace You can make a demo of the training available through a module. To do this, in the **Release for viewing** field of the module registration, select **Yes**. Then configure the catalog. #### Configure catalog 1. Access the **Marketplace \> Configuration** 2. Click on the **Catalog** 3. Click on the **Add**button in the upper right corner 4. In **Configuration**, configure the display: 1. In the **Select where the item(s) will be viewed** field, select: 1. **Internal**: the training can be purchased by users who are already students, in the student view of the marketplace 2. **External**: the training can be purchased by external users on the public marketplace website 3. **Internal and External**: the training can be purchased in both of the above options 2. In the **Select the sales model** field, select: 1. **Individual**: the training will be available in the catalog to be purchased individually 2. **Subscription**: the training will be available as part of a subscription plan 1. In the **Select the subscription** field, select the plan to which the training will be linked *Only one plan can be selected. To add the training to more plans, add new catalogs.* For the training to be available **in both models** , you must **add two additional catalogs,** one for individual purchase and one for subscription. 6. Click the **+ Add item** button to enter the training *Only* [*training that have been configured*](https://helpcenter-kubo.ndd.tech/en/usando-o-kubo-by-ndd/Current/configure-catalog.md#training)*can be selected.* 7. Click **Save** Only standalone training are displayed in the **Catalog** menu of the marketplace. Training linked to subscription plans are not publicly displayed in the general catalog and are only available to subscribers within their respective plans. Last updated: June 01, 2026 --- version: "Current" language: "en" --- # Configure certification evaluation The evaluation will determine whether the student passes or fails the certification. ## Instructions To **register**the evaluation questions for a certification, follow the steps below: 1. Click on **Trainings** in the main menu 2. Click on the **Certification**submenu On the next screen (list of registered certifications) you can see how many questions you have registered for each certification in the **Questions**column. 3. Search for the desired certification in the **Research**bar in the upper right corner 4. Click on the **Select**option 5. Click on the **Questions**option in the list On the next screen, you can view the list of questions registered for the certification and their characteristics. 6. Click on the**To Register Question** button icon located in the upper right corner (first icon) 7. Fill out the fields paying attention to the characteristics you want (all fields are required) 8. Click on **Save** to register your question After saving, the screen to register the answer to the question will open. 9. Fill out all the fields to assign the question answer 10. Click **Save** to register the answer To **add**questions to the certification that already exist in other trainings, follow the steps below: 1. Return to the certification question list 2. Click the **Add the Question**button icon located in the upper right corner (second icon) On the next screen, you can view the list of questions that already exist in other trainings, with the name of the training and the module it belongs to. 3. Select the desired question(s) by checking the **Select** option box 4. Click **Add**to add the selected question(s) After adding the questions to the certification, to**configure the evaluation**, follow the steps below: 1. Click on **Trainings**in the main menu 2. Click on the **Certification**submenu 3. Search for the desired certification in the **Research**bar in the upper right corner 4. Click on the **Select**option 5. Click on the **Evaluation Settings**option in the list On the next screen, you can view the list of questions registered for the certification and their characteristics. 6. Fill out the necessary fields (all are required), as instructed below: |---------------------------------------------------------------------|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | **Start Data** | Enter the date when the assessment will be available to the student. | | **End Date** | Enter the date when the assessment will be unavailable to the student. | | **Start time** | Enter the time when the assessment will be available to the student. | | **End time** | Enter the time when the assessment will be unavailable to the student. | | **Evaluation Time (min)** | Enter the time, in minutes, that the student will have to take the assessment. | | **Number of Questions** **Difficulty Level: Easy, Medium and Hard** | Enter the number of questions desired for each difficulty. Below each field, it will appear how many questions you have available for selection on each difficulty. When you insert in the field a quantity smaller than the available questions, random questions will be presented among the available ones. | | **Evaluation Average** | Enter the average for approval, from 0 to 100. The field will be automatically populated according to your account settings, but can be changed. | 7. Click **Save**to make the certification assessment settings Finally, to **configure the instructions**, which consists of the text displayed to the student before starting the evaluation, follow the steps below: 1. Click on **Trainings**on the main menu 2. Click on the **Certification**submenu 3. Search for the desired certification in the **Research** bar in the upper right corner 4. Click on the **Select**option 5. Click on the **Instruction**option in the list 6. Enter the desired text in the **Instruction**field 💡 The instruction can contain information such as: * the time available to carry out the evaluation * how many questions the evaluation has * a brief summary of the content of the questions * other relevant information about the evaluation/certification 7. Click **Save**to register the instruction Last updated: February 03, 2026 --- version: "Current" language: "en" --- # Configure country, state and city The countries, states and cities can be used in the companies to be or already registered to specify their location. ## Instructions To **register**a country, its states and cities, follow the steps below: 1. Click on **Settings**in the main menu 2. Click on the **Countries**submenu On the next screen, you will be able to view the list of registered countries. 3. Click on the **To Register** button located in the upper right corner to register a new country 4. Enter the name of the country in the **Countries**field 5. Click **Save**to register the country 6. Locate the country created in the list, click on **Select** and on **List states** On the next screen, it will be possible to view the list of states registered in that country. 7. Click on the **To Register**button located in the upper right corner to register a new state 8. Enter the state name in the **States** field and the state abbreviation in the **Initials** 9. Click **Save**to register the state 10. Locate the state created in the listing, click on **Select** and on**List cities** On the next screen, it will be possible to view the list of cities registered in that state. 11. Click on the **To Register** button located in the upper right corner to register a new city 12. Enter the name of the city in the **Cities** field 13. Click **Save**to register the city To **edit** the registration or **delete** a country, state or city, locate them in the corresponding list, click on the **Select** option, click on the **To Change** option and on the screen that opens: * To edit, change the desired fields and click **Save**. * To delete, click on the 🗑 icon located in the upper right corner. Last updated: June 01, 2026 --- version: "Current" language: "en" --- # Configure e-mail routines Email routines are messages sent automatically by the platform in predefined situations: 1. **Administrator password recovery**: an email is sent when administrator password recovery is requested. 2. **Registered by the administrator**: an email is sent when a new administrator is registered. 3. **Student registration**: an email is sent when a new student is registered. 4. **Generate new password for student through administrator**: an e-mail is sent when an administrator requests a new password for the student. 5. **Generate new password for student**: an e-mail is sent when a student requests a new password. Each routine comes with a standard email text, but you can customize the content as you wish. ## Instructions 1. Click on **Settings**in the main menu 2. Click on the **Email routines**submenu 3. Locate the routine you want to activate 4. Click on the **Select**option 5. Click on the **To Change** option in the list On the routine's configuration page, you can view the standard email text, the available variables and the fields for customizing the text. ### Use the standard e-mail text 1. Do not enter any text in the **PT** , **EN** and **ES**fields 2. In the **Activation** field, select the **Enabled**option 3. Click the **Save**button 💡 The standard email text for the **administrator password recovery routine** is: ![image-20240621-173555.png](https://helpcenter-kubo.ndd.tech/__attachments/a_d7fd8770d1fcc92b4c2f14f2bfea1ffc2b4b1caeb8c7be0cf101bc7a3df29804/image-20240621-173555.png?cb=5cdec0a5f417f7c0b73f9e4ae960f14d) *Text of the standard e-mail for the administrator's password recovery routine* When requesting password recovery, the administrator will receive an e-mail in this format: ![image-20241210-124759.png](https://helpcenter-kubo.ndd.tech/__attachments/a_8edb5541766e56c92abf131e6de9ffb5b0ca25047053e91a8e008cb540fe4746/image-20241210-124759.png?cb=2e5d8c6c15cfc5920c54d581c44a584b) *Email received with the standard text of the administrator password recovery routine* #### Personalize the e-mail text 1. Enter custom text in the **PT** , **EN** and **ES**fields, using the variables between the text. The variables capture and display user or platform data, such as: * **{nome_do_usuario}**: user's full name * **{email_do_usuario}**: user's e-mail address * **{senha_do_usuario}**: new password generated automatically * **{nome_da_plataforma}** : name of the platform, as [configured in the account](https://helpcenter-kubo.ndd.tech/en/usando-o-kubo-by-ndd/Current/configure-account.md) * **{link_plataforma}**: link to access the platform * The email will be sent according to the last language the user used on the platform. For example, if the user last accessed the platform in Spanish, they will receive the email with the text configured in the **ES**field. * If the personalized text is not inserted in one of the fields, users who use that language will receive the standard text. For example, if a personalized text was entered in the **ES** field, but not in the **PT** or **EN**fields, users who last accessed the platform in Spanish will receive the personalized email, while users who accessed in Portuguese or English will receive the standard email. 2. In the **Activation** field, select the **Enabled**option 3. Click the **Save**button 💡 In the **administrator's password recovery routine** , a personalized email text has been inserted in the **PT** , **EN** and **ES**fields. Example in English: ![image-20240621-181420.png](https://helpcenter-kubo.ndd.tech/__attachments/a_5393913dda8bda9a8ef0d1521cc1ecf396df437887bc7ac0a15b814b8013e860/image-20240621-181420.png?cb=3b421a1e65d31c22d5059d7337ee6586) *Personalized email text in English from the administrator's password recovery routine* When requesting password recovery, the administrator will receive an e-mail in this format: ![image-20241210-124944.png](https://helpcenter-kubo.ndd.tech/__attachments/a_9c6582422a17e90af2fe067231c9bb2012bdd56ac6c403e6fd88e5928ea3d0bd/image-20241210-124944.png?cb=4b85cd0b52de2c4a831910ed7dd32fdc) *E-mail received with the personalized text of the administrator's password recovery routine* Last updated: June 01, 2026 --- version: "Current" language: "en" --- # Configure evaluation of the online/asynchronous training When you configure the evaluation of a module, the questions will be presented to the student when they finish it. This allows you to assess the student's understanding of the content covered and reinforce learning in an interactive way. ## Instructions Follow the instructions below according to the training evaluation settings: [per module](https://helpcenter-kubo.ndd.tech/en/usando-o-kubo-by-ndd/Current/configure-evaluation-of-the-online-asynchronous-tr.md#module) or [at the end of the training](https://helpcenter-kubo.ndd.tech/en/usando-o-kubo-by-ndd/Current/configure-evaluation-of-the-online-asynchronous-tr.md#training). ### Evaluation per module If you select the option **Test per module** in the **Test** field when registering the training, you can register questions for each module you want. In this case, each module will have its own evaluation based on the questions configured. To **register**the questions and answers, follow the steps below: 1. Click on **Trainings**on the main menu 2. Click on the **Online/Asynchronous**submenu 3. Click on the **Published** tab if the training is already published, or the **Not Published** tab if the training is not yet published 4. Locate the desired training 5. Click on the **⁝** button at the end of the line 6. Click on the **To Change** option 7. Click on the **Modules** tab 8. Locate the desired module You can find the modules that have assessment by the **No. of Questions** and **Evaluation Settings** columns in the list. 9. Click on the **⁝** button at the end of the line 10. Click on the **To Change** option 11. Click on the **Evaluation** tab On the next screen, you can see the list of questions registered for the module and their characteristics. 12. Click on the **New question**button Currently, there are three ways to add questions: Add questions individually To manually add each question to the training evaluation, follow the steps below: 1. Click on the**Create question** button 2. Fill in the fields paying attention to the characteristics you want for the question and answer In the **Value Question** field, enter the relative value of each question in the evaluation. The maximum score for the evaluation is **100 points**. The system automatically calculates the weight of each question based on the values entered. Examples: * If the evaluation has **5 questions** , all with a value of **1** , each question will have the same weight, i.e., **20 points**. * If the evaluation has **5 questions** , **4 with a value of 1** and **1 with a value of 4**, the weight will be distributed proportionally: * each of the 4 questions with a value of 1 will have **12.5 points**; * the question with a value of 4 will have **50 points**. 3. Click **Save**to register Add questions in bulk (import questions) To add multiple questions to the training evaluation in bulk by importing a CSV file, follow the steps below: 1. Click the **Import** button 2. Click the **Download CSV template** button to download the template spreadsheet 3. Open the downloaded file 4. Fill in the columns with the information as described below: |-----------------------------------------------------------------------------------------------------------------------------------|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | **Question** | Enter the question title. | | **Knowledge type** | Enter the answer type as described below: * **Multiple choice** : with up to 10 options from **a** to **j**. * **Yes/No**: with yes and no options. * **Descriptive**: with an open-ended response field. | | **Correct answer** | Enter the correct answer, as instructed below: * If multiple choice: * **a** * **b** * **c** * **d** * **e** * **f** * **g** * **h** * **i** * **j** * If yes/no: * **y** * **n** * If descriptive: * **-** | | **Option A** **Option B** **Option C** **Option D** **Option E** **Option F** **Option G** **Option H** **Option I** **Option J** | Enter the content for the answer choices as instructed below: * If multiple choice: enter the content for each answer choice you want and leave the others blank. 💡 **Example** For a question with 5 answer choices, fill in the content of the columns **Option A** , **Option B** , **Option C** , **Option D** , and **Option E** , and leave the columns **Option F** , **Option G** , **Option H** , **Option I** , and **Option J** blank. * If yes and no: fill in the **Alternative A** column with **Yes** and the **Alternative B** column with **No**, and leave the rest blank. * If descriptive: leave all columnsblank. | | **Weight** | Enter the relative value of each question in the evaluation. The maximum score for the evaluation is **100 points**. The system automatically calculates the weight of each question based on the values entered. 💡 **Example** * If the evaluation has **5 questions** , all with a value of **1** , each question will have the same weight, i.e., **20 points**. * If the evaluation has **5 questions** , **4 with a value of 1** and **1 with a value of 4**, the weight will be distributed proportionally: * each of the 4 questions with a value of 1 will have **12.5 points**; * the question with a value of 4 will have **50 points**. | | **Difficulty** | Enter the number corresponding to the question's difficulty level, as instructed below: * If easy: **1**. * If medium: **2**. * If difficult: **3**. | 5. Save the spreadsheet to your computer 6. Return to the platform 7. Click on the **Import CSV** button 8. Locate and select the file 9. Link the spreadsheet columns to the corresponding fields on the platform if the names or order are different 💡 **Example** If in your spreadsheet the column with the question name is named **Questions** , link that column to the **Question** field. 10. Select which columns should be included in the registration 11. Click on **Submit** on the platform to perform the import On the next screen, you can view the report of the questions registered by importing via spreadsheet. If the registration is successful, an ID will be generated for each question registered. If there was an error with the registration, the error and the reason for the error will be informed in the ID column. Add questions that already exist in other modules To reuse questions already added in other modules in the training evaluation, follow the steps below: 1. Click on the **Select existing** button On the next screen, you can view the list of questions that already exist in other modules, with the name of the training and the module it belongs to. 2. Select the desired question(s) by checking the **Select**option box 3. Click **Add**to add the selected questions After adding the questions to the module, to **configure the evaluation**, follow the steps below: 1. Return to the module's **Evaluation**tab 2. Click on the **Configuration** button 3. Fill out the necessary fields, as instructed below: |--------------------------------------------------|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | **Evaluation Time (max)**(mandatory) | Enter the time, in minutes, that the student will have to take the assessment. | | **Questions display**(mandatory) | Select the desired option to define whether the questions will be displayed randomly or in a fixed order: * **Random**: the questions are drawn from a bank of questions, respecting the difficulty levels set by the administrator. In this way, each student can access a different test. * **Fixed**: the questions are always displayed according to the selection made when the evaluation was created, with no variation between students. By selecting this option, the difficulty fields are hidden and all the questions registered in the evaluation will be displayed. By selecting the **Fixed** option, a [sort button will be enabled in the list of questions](https://helpcenter-kubo.ndd.tech/en/usando-o-kubo-by-ndd/Current/configure-evaluation-of-the-online-asynchronous-tr.md#sort1), allowing the administrator to manually define the sequence in which they will be presented. | | **Difficulty Easy, Medium, and Hard**(mandatory) | Setting only available if the display of questions is random. Enter the number of questions desired for each difficulty. Beside each field, it will appear how many questions you have available for selection on each difficulty. When you enter a quantity in the field that is smaller than the available questions, random questions will be presented among the available ones. | | **Average for approval**(mandatory) | Enter the average for approval, from 0 to 100. The field will be automatically populated according to your account settings, but can be changed. | | **Feedback** (mandatory) | Select the desired option to have the question answer appear or not appear to the student during the assessment. Selecting: **Not to apply**, the question answers will not be displayed; **Instant**, the answer will be displayed after each question answered; **After Approval**, the answers will be presented after the completion of the assessment only if the student is passed; or **After Evaluation**, the answers will be presented after the completion of the evaluation, regardless of whether the student passed or failed. | | **Allow material to be sent**(mandatory) | Select the **No** option to not allow the student to submit material, or the **Yes**option to allow it. If **Yes**is selected, a new field will be enabled to fill in the description of the material. | | **Number of Test Attempts**(mandatory) | Enter the number of times the student can fail. If more than one attempt is configured, **in the student's view**, if they fail the evaluation, the results screen will display the number of attempts remaining. | | **When running out of attempts**(mandatory) | Select the desired option for when the student runs out of attempts. By selecting: **The student must request a new attempt**, the student can request the administrator for a retry; **Zero student performance in the module**, the student's entire progress in the module will be reset and all content must be consumed again; or **Take no action**, the status will be set as failed. | | **Hide grade for student**(mandatory) | Select the desired option to have the final grade presented to the student or not. Selecting: **Using account settings**, it will replicate the option selected in the account settings; **No**, to not hide the grade; or **Yes**, to hide the grade. | 4. Click **Save**to perform the module evaluation settings To **sort the display of questions** if it is fixed, follow the steps below: 1. Return to the module's list of questions 2. Click on the **Sorting** button 3. Drag the questions to reorder After configuring the evaluation, to **view it as it will be presented to the student**, follow the steps below: 1. Return to the module's list of questions 2. Click on the **View Evaluation**option in the list The evaluation will be displayed exactly as it will be presented to the student, allowing you to validate the questions before releasing it. If necessary, after viewing the evaluation, adjust the questions or settings until you achieve the desired result. #### Evaluation at the end of the training If you select the option **Test at the end of the** **training** in the **Test** field when registering the training, you can register the questions directly in the training. This way, the evaluation will only be applied at the end of all the modules, taking into account the configured questions. For the evaluation settings to be available, at least one module must be registered in the training. To **register**the questions and answers, follow the steps below: 1. Click on **Trainings**on the main menu 2. Click on the **Online/Asynchronous**submenu 3. Click on the **Published** tab if the training is already published, or the **Not Published** tab if the training is not yet published 4. Locate the desired training 5. Click on the **⁝** button at the end of the line 6. Click on the **To Change** option 7. Click on the **Evaluation** tab On the next screen, you will see a list of the questions registered for the training and their characteristics. 8. Click on the **New question**button Add questions individually 1. Click on the**Create question** button 2. Fill in the fields paying attention to the characteristics you want for the question and answer In the **Value Question** field, enter the relative value of each question in the evaluation. The maximum score for the evaluation is **100 points**. The system automatically calculates the weight of each question based on the values entered. Examples: * If the evaluation has **5 questions** , all with a value of **1** , each question will have the same weight, i.e., **20 points**. * If the evaluation has **5 questions** , **4 with a value of 1** and **1 with a value of 4**, the weight will be distributed proportionally: * each of the 4 questions with a value of 1 will have **12.5 points**; * the question with a value of 4 will have **50 points**. 3. Click **Save**to register Add questions in bulk 1. Click the **Import** button 2. Click the **Download CSV template** button to download the template spreadsheet 3. Open the downloaded file 4. Fill in the columns with the information as described below: |-----------------------------------------------------------------------------------------------------------------------------------|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | **Question** | Enter the question title. | | **Knowledge type** | Enter the answer type as described below: * **Multiple choice** : with up to 10 options from **a** to **j**. * **Yes/No**: with yes and no options. * **Descriptive**: with an open-ended response field. | | **Correct answer** | Enter the correct answer, as instructed below: * If multiple choice: * **a** * **b** * **c** * **d** * **e** * **f** * **g** * **h** * **i** * **j** * If yes/no: * **y** * **n** * If descriptive: * **-** | | **Option A** **Option B** **Option C** **Option D** **Option E** **Option F** **Option G** **Option H** **Option I** **Option J** | Enter the content for the answer choices as instructed below: * If multiple choice: enter the content for each answer choice you want and leave the others blank. 💡 **Example** For a question with 5 answer choices, fill in the content of the columns **Option A** , **Option B** , **Option C** , **Option D** , and **Option E** , and leave the columns **Option F** , **Option G** , **Option H** , **Option I** , and **Option J** blank. * If yes and no: fill in the **Alternative A** column with **Yes** and the **Alternative B** column with **No**, and leave the rest blank. * If descriptive: leave all columnsblank. | | **Weight** | Enter the relative value of each question in the evaluation. The maximum score for the evaluation is **100 points**. The system automatically calculates the weight of each question based on the values entered. 💡 **Example** * If the evaluation has **5 questions** , all with a value of **1** , each question will have the same weight, i.e., **20 points**. * If the evaluation has **5 questions** , **4 with a value of 1** and **1 with a value of 4**, the weight will be distributed proportionally: * each of the 4 questions with a value of 1 will have **12.5 points**; * the question with a value of 4 will have **50 points**. | | **Difficulty** | Enter the number corresponding to the question's difficulty level, as instructed below: * If easy: **1**. * If medium: **2**. * If difficult: **3**. | 5. Save the spreadsheet to your computer 6. Return to the platform 7. Click on the **Import CSV** button 8. Locate and select the file 9. Link the spreadsheet columns to the corresponding fields on the platform if the names or order are different 💡 **Example** If in your spreadsheet the column with the question name is named **Questions** , link that column to the **Question** field. 10. Select which columns should be included in the registration 11. Click on **Submit** on the platform to perform the import On the next screen, you can view the report of the questions registered by importing via spreadsheet. If the registration is successful, an ID will be generated for each question registered. If there was an error with the registration, the error and the reason for the error will be informed in the ID column. Add questions that already exist in other trainings 1. Click on the **Select existing** button On the next screen, you will see a list of questions that already exist in other trainings, with the name of the training and the module to which it belongs. 2. Select the desired question(s) by checking the **Select**option box 3. Click **Add**to add the selected questions After adding the questions to the module, to **configure the evaluation**, follow the steps below: 1. Return to the **Evaluation**tab of the training 2. Click on the **Configuration** button 3. Fill out the necessary fields, as instructed below: |--------------------------------------------------|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | **Evaluation Time (max)**(mandatory) | Enter the time, in minutes, that the student will have to take the assessment. | | **Questions display**(mandatory) | Select the desired option to define whether the questions will be displayed randomly or in a fixed order: * **Random**: the questions are drawn from a bank of questions, respecting the difficulty levels set by the administrator. In this way, each student can access a different test. * **Fixed**: the questions are always displayed according to the selection made when the evaluation was created, with no variation between students. By selecting this option, the difficulty fields are hidden and all the questions registered in the evaluation will be displayed. By selecting the **Fixed** option, a [sort button will be enabled in the list of questions](https://helpcenter-kubo.ndd.tech/en/usando-o-kubo-by-ndd/Current/configure-evaluation-of-the-online-asynchronous-tr.md#sort2), allowing the administrator to manually define the sequence in which they will be presented. | | **Difficulty Easy, Medium, and Hard**(mandatory) | Setting only available if the display of questions is random. Enter the number of questions desired for each difficulty. Beside each field, it will appear how many questions you have available for selection on each difficulty. When you enter a quantity in the field that is smaller than the available questions, random questions will be presented among the available ones. | | **Average for approval**(mandatory) | Enter the average for approval, from 0 to 100. The field will be automatically populated according to your account settings, but can be changed. | | **Feedback** (mandatory) | Select the desired option to have the question answer appear or not appear to the student during the assessment. Selecting: **Not to apply**, the question answers will not be displayed; **Instant**, the answer will be displayed after each question answered; **After Approval**, the answers will be presented after the completion of the assessment only if the student is passed; or **After Evaluation**, the answers will be presented after the completion of the evaluation, regardless of whether the student passed or failed. | | **Allow material to be sent**(mandatory) | Select the **No** option to not allow the student to submit material, or the **Yes**option to allow it. If **Yes**is selected, a new field will be enabled to fill in the description of the material. | | **Number of Test Attempts**(mandatory) | Enter the number of times the student can fail. If more than one attempt is configured, **in the student's view**, if they fail the evaluation, the results screen will display the number of attempts remaining. | | **When running out of attempts**(mandatory) | Select the desired option for when the student runs out of attempts. By selecting: **The student must request a new attempt**, the student can request the administrator for a retry; **Zero student performance in the module**, the student's entire progress in the training will be reset and all content must be consumed again; or **Take no action**, the status will be set as failed. | | **Hide grade for student**(mandatory) | Select the desired option to have the final grade presented to the student or not. Selecting: **Using account settings**, it will replicate the option selected in the account settings; **No**, to not hide the grade; or **Yes**, to hide the grade. | 4. Click **Save**to perform the module evaluation settings To **sort the display of questions** if it is fixed, follow the steps below: 1. Return to the training's list of questions 2. Click on the **Sorting** button 3. Drag the questions to reorder After configuring the evaluation, to **view it as it will be presented to the student**, follow the steps below: 1. Return to the training's list of questions 2. Click on the **View Evaluation**option in the list The evaluation will be displayed exactly as it will be presented to the student, allowing you to validate the questions before releasing it. If necessary, after viewing the evaluation, adjust the questions or settings until you achieve the desired result. Last updated: July 13, 2026 --- version: "Current" language: "en" --- # Configure library materials Each category in the library can be made up of several materials. This allows for effective organization, making it easier for users to access the relevant materials related to each specific category. ## Instructions To**register the materials** that will form part of a library category, follow the steps below: 1. Click on **Library**on the main menu 2. Click on the **Materials**submenu On the next screen, you will be able to see a list of the registered materials. 3. Click on the **To Register** button icon located in the upper right corner 4. Fill out the necessary fields, as instructed below: |--------------------------|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | **Title** | Enter the title of the material. | | **ID Video** | If the material is already published on Vimeo or Panda Video, and the [integration with Kubo is active and configured](https://helpcenter-kubo.ndd.tech/en/usando-o-kubo-by-ndd/Current/configure-account.md), enter the material ID in the field indicated. If the material is not published on any of the integrated platforms, or the ID has not been entered correctly, [upload the file](https://helpcenter-kubo.ndd.tech/en/usando-o-kubo-by-ndd/Current/configure-library-materials.md#file) after saving the material registration. | | **Description** | Enter a brief summary of the material. | | **Link to one Training** | Select which training you want to link the material to. In this case, the material will be an attachment to the selected training. | | **Category** | Select the categories you want to link to the material. They must be [previously configured](https://helpcenter-kubo.ndd.tech/en/usando-o-kubo-by-ndd/Current/configure-trainings-and-tracks-categories.md). | | **Profile** (mandatory) | Select the profile(s) of the students who will be able to consume the content of the material. | | **Enabled** | Select the option **Yes** so that when you finish registering the material, students will be able to view it, or **No**so that when you finish registering the material, students will not be able to view it. | 5. Click **Save**to register the material record Enable the **Library** tab, as instructed at [https://ndd-tech.atlassian.net/wiki/spaces/Kubo/pages/677117971/Current-en+usando-kubo+Configure+account?atlOrigin=eyJpIjoiZDRkNzA3MGM3NTZkNDIyMWFiNzRjZWU2MWQxNmVjMmUiLCJwIjoiYyJ9](https://helpcenter-kubo.ndd.tech/en/usando-o-kubo-by-ndd/Current/configure-account.md), so that it is visible to students. To **add** or **change** the cover image of the material after registration, locate it in the list, click on the **Select** option, click on the **Cover**option and in the screen that opens upload the image respecting the accepted formats. To **insert the material's documentation or video** **file** , locate it in the list, click on the **Select** option, click on the **Documentation** or **Video**option, and on the screen that opens upload the file respecting the accepted formats. To **edit** the registration or **delete** a material, locate it in the list, click on the **Select** option, click on the **To Change** option, and the screen will open: * To edit, change the desired fields and click **Save**. * To delete, click on the 🗑 icon located in the upper right corner. Last updated: November 05, 2025 --- version: "Current" language: "en" --- # Configure marketplace In this step, you will configure the main information for your **marketplace**, defining how it will be displayed and the content that will be presented to users: * Mode * Internal * External * Both * Sales model * Sale of individual training * Sale of individual training and subscription plans * Internal mode: * WhatsApp contact number * Activate or deactivate contact via WhatsApp * External mode: * Upload main and secondary banners * WhatsApp contact number * Activate or deactivate contact via WhatsApp * Email address for receiving contact forms * Links to social media (Instagram and Facebook) * Select up to 4 training to feature on the home page * Page content: * About * Privacy policy * Terms of use ## Instructions 1. Go to the **Marketplace \> Configuration** 2. In **Marketplace language**, select the language that will be used to display the store 3. In **Marketplace mode**, configure the display: 1. In the **Select mode** field, select: 1. **Internal**: adds a menu to the student view, allowing students to purchase individual training and/or subscription plans 2. **External**: creates a public website for marketing individual training and/or subscription plans 3. **Internal and External**: enables both options above 4. In **Sales model**, configure whether there will be subscription plans: 1. Enable the **Subscription plans** option to sell individual training and subscription plans, or disable the option to sell only individual training *When enabled, the* ***Plans*** *menu will be displayed in the marketplace.* [*Configure the subscription plans*](/en/usando-o-kubo-by-ndd/Current/register-subscription-plans.md)*.* 5. In **Internal page** , configure the information related to the **internal marketplace**, if applicable: 1. In the **WhatsApp number** field, enter the number that will be used for customer service 2. Enable the **Display WhatsApp action** option to enable customer service, or disable the option to disable it 6. In **External page** , configure the information related to the **external marketplace**, if applicable: 1. In **Main banner** , upload the images displayed at the top of the home page (**Home** menu of the marketplace), respecting the accepted formats, and select one of the images as the main image *For information on accepted formats, access* [See file upload specifications](/en/usando-o-kubo-by-ndd/Current/see-file-upload-specifications.md) *(* ***Marketplace \> Main banner*** *).* *The image selected as the main image will be the first one displayed to the user when accessing the site. If there is more than one image, the user can navigate between them using the side arrows. The display sequence will follow the order of upload of the images.* 2. In **Secondary banner** , upload the images displayed at the bottom of the home page (**Home** menu of the marketplace), respecting the accepted formats, and select one of the images as the main image *For information on accepted formats, access* [See file upload specifications](/en/usando-o-kubo-by-ndd/Current/see-file-upload-specifications.md) *(* ***Marketplace \> Secondary banner*** *).* *The image selected as the main image will be the first one displayed to the user when accessing the site. If there is more than one image, the user can navigate between them using the side arrows. The display sequence will follow the order of upload of the images.* 3. In the **WhatsApp number** field, enter the number that will be used for customer service 4. Enable the **Active action button** option to enable customer service, or disable the option to disable it 5. In the **E-mail** field, enter the address that will receive the forms sent via the **For Companies**menu in the marketplace 6. In the **Instagram link** field, enter the company profile link *The clickable icon will be displayed in the lower right footer.* 7. In the **Facebook link** field, enter the company profile link *The clickable icon will be displayed in the lower right footer.* 8. Name the **first section** and select up to 4 individual trainings that will be displayed on the initial page (**Home** menu of the marketplace) *Only trainings* [*configured to be displayed in the marketplace*](/en/usando-o-kubo-by-ndd/Current/configure-catalog.md)*can be selected.* 9. Name the **second section** and select up to 4 plans that will be displayed on the initial page (**Home** menu of the marketplace) 10. Name the **third section** and select up to 4 individual training courses that will be displayed on the initial page (**Home** menu of the marketplace) *Only trainings* [*configured to be displayed in the marketplace*](/en/usando-o-kubo-by-ndd/Current/configure-catalog.md)*can be selected.* 11. In the **About Page** field, enter institutional text, if desired *When completed, the* ***About*** *menu will be displayed in the marketplace.* 12. In the **Privacy Policy Page** field, enter the content of the privacy policy for the marketplace, if desired *When completed, the clickable* ***Privacy policy*** *link will be displayed in the lower footer.* 13. In the **Terms of Use Page** field, enter the rules for using the marketplace, if desired *When you finish, the clickable* ***Terms of use*** *link will appear at the bottom of the page.* 7. Click **Save** 8. Then proceed as follows: 1. If the **Subscription plans** option is enabled, [register the subscription plans](https://helpcenter-kubo.ndd.tech/en/usando-o-kubo-by-ndd/Current/register-subscription-plans.md) 2. If the **Subscription plans** option is disabled, [configure the catalog](https://helpcenter-kubo.ndd.tech/en/usando-o-kubo-by-ndd/Current/configure-catalog.md) Last updated: February 02, 2026 --- version: "Current" language: "en" --- # Configure microlearning content Microlearning can be made up of **audio** , **image** and/or **video**content. Each type of content added is organized in microlearning by cards. ## Instructions To **register the microlearning content** (card), follow the steps below: 1. Click on **Trainings**on the main menu 2. Click on the **Microlearning** submenu 3. Search for the desired microlearning in the **Research**bar in the upper right corner 4. Click on the name of the desired microlearning On the next screen, you can view the list of cards registered for the respective microlearning, with the name, type, status and date. 5. Click on the button icon of the desired type to perform the registration, whether **Audio** , **Image** or **Video** 6. Enter the name of the microlearning card in the **Card**field 7. Enter the content ID in the **ID Video** field if the content is already published on Vimeo or Panda Video, and the [integration with Kubo is active and configured](https://helpcenter-kubo.ndd.tech/en/usando-o-kubo-by-ndd/Current/configure-account.md) If the content is not published on any of the integrated platforms, or the ID has not been entered correctly, upload the file after saving the microlearning registration. 8. Select the desired option in the **Activation** field, being that **Enabled** the microlearning card will be registered and will be available for enrollments and **Disabled** the microlearning card will be registered, but will not be available for enrollments 9. Click on **Save**to register the microlearning card After saving, insert the content file according to the type registered. To **edit the microlearning content** (card) or **insert the file** after registration, follow the steps below: 1. Click on **Trainings**on the main menu 2. Click on the **Microlearning**submenu 3. Search for the desired microlearning content (card) in the **Research**bar in the upper right corner 4. Click the name of the desired microlearning 5. Look for the desired microlearning card in the **Research**bar in the upper right corner 6. Click on the icon ✎ 7. Change the desired fields or insert the files according to the type chosen in the registration When the file is uploaded according to the type chosen in the registration, you can * through the arrow located in the upper right corner of the file icon, delete it; and * through the checkbox located in the upper left corner of the file icon, activate or deactivate it. 8. Click **Save**to record the microlearning card editing To **delete the microlearning content**(card), follow the steps below: 1. Click **Trainings**on the main menu 2. Click on the **Microlearning** submenu 3. Search for the desired microlearning in the **Research** bar in the upper right corner 4. Click the name of the desired microlearning 5. Look for the desired microlearning card in the **Research** bar in the upper right corner 6. Click on the icon 🗑 7. Click **Delete**to register the deletion of the microlearning card To **order the presentation of the microlearning content**(cards) to the students, follow the steps below: 1. Click **Trainings** on the main menu 2. Click on the **Microlearning**submenu 3. Search for the desired microlearning in the **Research** bar in the upper right corner 4. Click the name of the desired microlearning 5. Click on the **To Sort**button located above the listing 6. Drag the cards to reorder Last updated: July 18, 2025 --- version: "Current" language: "en" --- # Configure microlearning evaluation Evaluation is a means of verifying student learning of the content provided in microlearning. Through it, you can check that students have understood and absorbed the knowledge presented, ensuring an effective evaluation of their learning. The quantity of questions used in the evaluation is automatically defined according to the number of questions registered for microlearning. For example, if 5 questions are registered, those same 5 questions will be presented to the student. The total time for the test is also automatically defined by the system and corresponds to 10 minutes. ## Instructions To **register the questions** for the microlearning evaluation, follow the steps below: 1. Click on **Trainings**on the main menu 2. Click on the submenu **Microlearning** 3. Search for the desired microlearning in the **Research**bar in the upper right corner 4. Click the name of the desired microlearning 5. Click the **Questions**button icon located above the listing On the next screen, you can view the list of questions registered for the respective microlearning. 6. Click on the **+ New question** button located in the upper right corner 7. Enter the question description in the **Question**field 8. Enter the description of the alternatives 9. Select the correct answer in the selection box of the alternatives To insert new answer alternatives to the question, click on **+ Insert new alternative** and follow steps 8 and 9. To insert new questions in the assessment, click on **+ Insert new question** and follow steps 7 to 9 for each question. To delete an alternative or a question, click on the ✖ next to the desired alternative or question. 10. Click **Save**to register the question(s) To **edit a question**, follow the steps below: 1. Click on **Trainings**in the main menu 2. Click on the **Microlearning** submenu 3. Search for the desired microlearning in the **Research**bar in the upper right corner 4. Click the name of the desired microlearning 5. Click the **Questions**button icon located above the listing 6. Search for the desired question in the **Research**bar in the upper right corner 7. Click on the icon ✎ 8. Change the desired fields 9. Click **Save**to register the question editing To **delete a question**, follow the steps below: 1. Click **Trainings**on the main menu 2. Click on the **Microlearning** submenu 3. Search for the desired microlearning in the **Research**bar in the upper right corner 4. Click the name of the desired microlearning 5. Click the **Questions**button icon located above the listing 6. Search for the desired question in the **Research**bar in the upper right corner 7. Click on the icon 🗑 8. Click **Delete**to register the deletion of the question Last updated: November 03, 2025 --- version: "Current" language: "en" --- # Configure payment In this step, you will define the **payment methods** available in the marketplace shopping cart, as well as the **payment gateway** that will be used to process transactions. ## Instructions 1. Go to the **Marketplace \> Configuration** 2. Click on the **Payment** tab 3. In the **Default currency** field, select the currency that will be used to display the values of items sold in the marketplace store 💡 **Example**: If the value of a plan is **89.90** and the default currency is set to **Dollar (USD)** , the price will be displayed as **US$ 89.90**. 4. In the **Payment methods** field, select one or more options to offer to users 1. **Credit card** : payment in full or in installments with **instant approval** 1. Activate the **Enable** option if you want to allow users to pay for their purchase in installments using a **credit card** 2. Fill in the additional fields: 1. In the **Number of installments** field, enter the maximum number of times the purchase can be paid in installments 2. In the **Monthly interest rate (%)** field, enter the interest rate applied per installment, if any 2. **Pix** : payment in full via **Pix key** , automatically generated at the end of the purchase, with **instant approval** *For recurring purchases, payment via PIX will not be available as an option for the user.* 3. **Bank slip** : payment in full via **bank slip** , with a **clearing period of up to 3 business days** 5. In the **Description after purchase** field, enter a message that will be displayed to the user after the order is completed 💡 **Example**: Your payment has been successfully registered! You will receive a confirmation email shortly. 6. In **Payment method**, select the payment gateway that will be used to process transactions 1. **Stripe** : activate the **Enable** option and enter the credentials requested for the connection *For guidance on how to integrate Stripe with Kubo, visit* [Integrate Stripe with Kubo for use in the Marketplace](/en/tutoriais/Current/integrate-stripe-with-kubo-for-use-in-the-marketplace.md). 2. **Cielo** : activate the **Enable** option and enter the credentials requested for the connection *For guidance on how to integrate Cielo with Kubo, visit* [Integrate Cielo with Kubo for use in the Marketplace](/en/tutoriais/Current/integrate-cielo-with-kubo-for-use-in-the-marketpla.md)*.* 3. **Asaas** : activate the **Enable** option and enter the credentials requested for the connection *For guidance on how to integrate Asaas with Kubo, visit* [Integrate Asaas with Kubo for use in the Marketplace](/en/tutoriais/Current/integrate-asaas-with-kubo-for-use-in-the-marketplace.md). If you need assistance integrating the payment gateway, open a ticket with our support team. 8. Click on the **Save** button Last updated: August 06, 2026 --- version: "Current" language: "en" --- # Configure pop-up In times of campaigns or when you need to communicate an important announcement, you can notify the user via pop-ups as soon as they log in to the platform. ## Instructions To **register**a pop-up, follow the steps below: 1. Click on **Settings**in the main menu 2. Click on the **Popup**submenu On the next screen, you can view the list of registered popups and whether they are enabled or not. Only 1 popup can be enabled at a time. 3. Click on the **To Register** button icon located in the upper right corner 4. Fill in the desired fields, the mandatory ones being identified with asterisks (\*) In the **Type**field, depending on the selected option, new fields will be enabled for completion. 5. Click **Save**to register the popup If the option **Image** has been selected in the **Type** field, locate the popup in the list, click on the **Select** option, click on the **Cover**option and upload the image, respecting the accepted formats. To **edit** the registration or **delete** a pop-up, locate it in the list, click on the **Select** option, click on the **To Change** option and on the screen that opens: * To edit, change the desired fields and click **Save**. * To delete, click on the 🗑 icon located in the upper right corner. Last updated: November 05, 2025 --- version: "Current" language: "en" --- # Configure region The regions make it possible to concentrate the companies belonging to them or to create a dashboard with the consolidated information of these regions. ## Instructions To **register**a region, follow the steps below: 1. Click on **Settings**in the main menu 2. Click on the **Region** submenu On the next screen, you can view the list of registered regions. 3. Click on the **To Register** button icon located in the upper right corner 4. Enter the region name in the **Region**field 5. Click **Save**to register the region To **access the region's dashboard** , locate it in the list, click on the **Select** option and click on the **Dashboard**option. From the dashboard you can: * check all the companies linked to the region * check the number of registrations made, approved and failed * filter data by year or month * view and generate reports To **edit** the register or **delete** a region, locate it in the list, click on the **Select** option, click on the **To Change**option and on the screen that opens: * To edit, change the name of the region and click **Save**. * To delete, click on the 🗑 icon located in the upper right corner. Last updated: June 01, 2026 --- version: "Current" language: "en" --- # Configure satisfaction survey for in-person/synchronous training The purpose of the satisfaction survey is to measure the level of student satisfaction with the training, covering aspects such as content, format, teaching, etc. It can consist of a single question for all trainings or specific questions for certain trainings. Sections are used to group the questions, making them easier to organize. All the questions added to the section will be asked of the learner during the survey. The satisfaction survey is automatically made available to students once they have completed 75% of the content. This is the default system behavior, and it is not possible to configure a different time for the survey to be released. ## Instructions ### Configure questions for all trainings First, **register the section**: 1. Click on **Trainings** in the main menu 2. Click on the **Reaction search** submenu 3. Click on the **Sections**button located in the upper right corner (second icon) On the next screen, you will be able to view the list of registered sections. 4. Click on the **To Register**button located in the upper right corner 5. Enter the name of the section in the **Section**field 6. Click **Save**to register the section registration Then **register the question**: 1. Click on **Trainings**in the main menu 2. Click on the **Reaction search** submenu On the next screen, it will be possible to view the list of existing satisfaction questions, the section to which the question belongs, type (if closed with alternatives or open), the language and where it is being displayed. They are generic questions and can be used in any training. 3. Click on the **To Register**button located in the upper right corner 4. Fill in the fields, paying attention to the characteristics you want. Required fields are identified with asterisks (\*) In the **Type** field, depending on the selected option, new fields will be enabled for completion. In the **Show in** field, select **All trainings**. In the **Language**field, if you want the survey to be in all available languages, you will need to replicate this registration process for each target language. 5. Click **Save**to register the question registration Next, **sort the registered questions**: 1. Click on **Trainings** in the main menu 2. Click on the **Reaction search** submenu 3. Click on the **To Sort**button icon located in the upper right corner (first icon) 4. Select the desired section in the**Customer Satisfaction Survey**field 5. Drag questions to reorder Finally, **enable the satisfaction survey** in the desired trainings: 1. Click on **Trainings**in the main menu 2. Click on the **In Person/Synchronous**submenu 3. Search for the desired training in the **Research**bar in the upper right corner 4. Click on the **Select**option 5. Click on the **Customer Satisfaction Survey** option in the listing 6. Click on the **Configuration**button located in the upper right corner (third icon) 7. Locate the desired section and check the **Active**option All questions that were registered in the section will appear for the student. #### Configure questions for specific trainings First, **register the section**: 1. Click on **Trainings** in the main menu 2. Click on the **In Person/Synchronous**submenu 3. Search for the desired training in the **Research**bar in the upper right corner 4. Click on the **Select**option 5. Click on the **Customer Satisfaction Survey** option in the listing 6. Click on the **Sections** button located in the upper right corner (second icon) On the next screen, you will be able to view the list of registered sections. 7. Click on the **To Register**button located in the upper right corner 8. Enter the name of the section in the **Section** field 9. Click **Save**to register the section registration Then **register the question**: 1. Click on **Trainings**in the main menu 2. Click on the **In Person/Synchronous** submenu 3. Search for the desired training in the **Research** bar in the upper right corner 4. Click on the **Select**option 5. Click on the**Customer Satisfaction Survey** option in the listing 6. Click on the **To Register**button located in the upper right corner 7. Fill in the fields, paying attention to the characteristics you want. Required fields are identified with asterisks (\*) In the **Type** field, depending on the selected option, new fields will be enabled for completion. In the **Language**field, if you want the survey to be in all available languages, you will need to replicate this registration process for each target language. 8. Click **Save**to register the question registration Next, **sort the registered questions**: 1. Click on **Trainings**in the main menu 2. Click on the **In Person/Synchronous** submenu 3. Search for the desired training in the **Research** bar in the upper right corner 4. Click on the **Select**option 5. Click on the**Customer Satisfaction Survey** option in the listing 6. Click on the **To Sort**button icon located in the top right corner (first icon) 7. Select the desired section in the**Customer Satisfaction Survey** field 8. Drag the questions to reorder Finally, **enable the satisfaction survey**: 1. Click on **Trainings**in the main menu 2. Click on the **In Person/Synchronous**submenu 3. Search for the desired training in the **Research**bar in the upper right corner 4. Click on the **Select**option 5. Click on the **Customer Satisfaction Survey** option in the listing 6. Click on the **Configuration**button located in the upper right corner (third icon) 7. Locate the desired section and check the **Active**option All questions that were registered in the section will appear for the student. Last updated: July 02, 2026 --- version: "Current" language: "en" --- # Configure satisfaction survey for online/asynchronous training The purpose of the satisfaction survey is to measure the level of student satisfaction with the training, covering aspects such as content, format, teaching, etc. It can consist of a single question for all trainings or specific questions for certain trainings. Sections are used to group the questions, making them easier to organize. All the questions added to the section will be asked of the learner during the survey. The satisfaction survey is automatically made available to students once they have completed 75% of the content. This is the default system behavior, and it is not possible to configure a different time for the survey to be released. ## Instructions ### Configure questions for all trainings First, **register the section**: 1. Click on **Trainings** in the main menu 2. Click on the **Reaction search** submenu 3. Click on the **Sections**button located in the upper right corner (second icon) On the next screen, you will be able to view the list of registered sections. 4. Click on the **To Register**button located in the upper right corner 5. Enter the name of the section in the **Section**field 6. Click **Save**to register the section registration Then **register the question**: 1. Click on **Trainings**in the main menu 2. Click on the **Reaction search** submenu On the next screen, it will be possible to view the list of existing satisfaction questions, the section to which the question belongs, type (if closed with alternatives or open), the language and where it is being displayed. They are generic questions and can be used in any training. 3. Click on the **To Register**button located in the upper right corner 4. Fill in the fields, paying attention to the characteristics you want In the **Type** field, depending on the selected option, new fields will be enabled for completion. In the **Show in** field, select **All trainings**. In the **Language**field, if you want the survey to be in all available languages, you will need to replicate this registration process for each target language. 5. Click **Save**to register the question registration Next, **sort the registered questions**: 1. Click on **Trainings** in the main menu 2. Click on the **Reaction search** submenu 3. Click on the **To Sort**button icon located in the upper right corner (first icon) 4. Select the desired section in the**Customer Satisfaction Survey**field 5. Drag questions to reorder Finally, **enable the satisfaction survey** in the desired trainings: For the satisfaction survey to be applied, the **Customer Satisfaction Survey** field must be set to **Yes** in the training registration. Otherwise, even if the survey has been configured, it will not be applied. 1. Click on **Trainings**in the main menu 2. Click on the **Online/Asynchronous**submenu 3. Click on the **Published** tab if the training is already published, or the **Not Published** tab if the training is not yet published 4. Locate the desired training 5. Click on the **⁝** button at the end of the line 6. Click on the **Reaction search** option 7. Click on the **Configuration**button located in the upper right corner 8. Locate the desired section and check the **Active**option All questions that were registered in the section will appear for the student. #### Configure questions for specific trainings First, **register the section**: 1. Click on **Trainings** in the main menu 2. Click on the **Online/Asynchronous**submenu 3. Click on the **Published** tab if the training is already published, or the **Not Published** tab if the training is not yet published 4. Locate the desired training 5. Click on the **⁝** button at the end of the line 6. Click on the **To Change** option 7. Click on the **Reaction search** tab 8. Click on the **Sections** button On the next screen, you will be able to view the list of registered sections. 9. Click on the **New Section** button 10. Type the **section name** in the field 11. Click **Save**to register the section registration Then **register the question**: 1. Still on the **Reaction search** tab of the training, click on the **New question** button 2. Fill in the fields, paying attention to the characteristics you want In the **Type** field, depending on the selected option, new fields will be enabled for completion. In the **Language**field, if you want the survey to be in all available languages, you will need to replicate this registration process for each target language. 3. Click **Save**to register the question registration Next, **sort the registered questions**: 1. Still on the **Reaction search** tab, click on the **Sorting** button 2. Select the desired section in the **Section** field 3. Drag the questions to reorder Finally, **enable the satisfaction survey**: For the satisfaction survey to be applied, the **Customer Satisfaction Survey** field must be set to **Yes** in the training registration. Otherwise, even if the survey has been configured, it will not be applied. 1. Click on **Trainings**in the main menu 2. Click on the **Online/Asynchronous**submenu 3. Click on the **Published** tab if the training is already published, or the **Not Published** tab if the training is not yet published 4. Locate the desired training 5. Click on the **⁝** button at the end of the line 6. Click on the **Reaction search** option 7. Click on the **Configuration**button located in the upper right corner 8. Locate the desired section and check the **Active**option All questions that were registered in the section will appear for the student. Last updated: July 02, 2026 --- version: "Current" language: "en" --- # Configure satisfaction survey for track The purpose of the satisfaction survey is to measure the level of student satisfaction with the track, covering aspects such as content, format, teaching, etc. Sections are used to group the questions, making them easier to organize. All the questions added to the section will be asked of the student during the survey. The satisfaction survey is automatically made available to students once they have completed 75% of the content. This is the default system behavior, and it is not possible to configure a different time for the survey to be released. ## Instructions First, **register the section**: 1. Click on **Trainings**in the main menu 2. Click on the submenu **Tracks** 3. Search for the desired track in the **Research**bar in the upper right corner 4. Click on the **Select**option 5. Click on the **Customer Satisfaction Survey**option in the list 6. Click on the **Sections**button icon located in the upper right corner (second icon) On the next screen, you can view the list of registered sections. 7. Click on the**To Register** button icon located in the upper right corner 8. Enter the section name in the **Section**field 9. Click **Save**to register the section registration Then **register the question**: 1. Click on **Trainings**in the main menu 2. Click on the **Tracks** submenu 3. Search for the desired track in the **Research** bar in the upper right corner 4. Click on the **Select**option 5. Click on the**Customer Satisfaction Survey** option in the listing On the next screen, you will see a list of the questions registered for the track and their characteristics. 6. Click on the **To Register**button located in the upper right corner (last icon) 7. Fill in the fields, paying attention to the characteristics you want. Required fields are identified with asterisks (\*) 8. Click **Save**to register the question registration The question will be displayed on all tracks. Next, **sort the registered questions**: 1. Click on **Trainings**in the main menu 2. Click on the **Tracks** submenu 3. Search for the desired track in the **Research** bar in the upper right corner 4. Click on the **Select**option 5. Click on the**Customer Satisfaction Survey** option in the listing 6. Click on the **To Sort**button icon located in the top right corner (first icon) 7. Select the desired section in the**Customer Satisfaction Survey** field 8. Drag the questions to reorder Finally, **enable the satisfaction survey**: 1. Click on **Trainings**in the main menu 2. Click on the **Tracks**submenu 3. Search for the desired track in the **Research**bar in the upper right corner 4. Click on the **Select**option 5. Click on the **Customer Satisfaction Survey** option in the listing 6. Click on the **Configuration**button located in the upper right corner (third icon) 7. Locate the desired section and check the **Active**option All questions that were registered in the section will appear for the student. Last updated: July 02, 2026 --- version: "Current" language: "en" --- # Configure satisfaction survey for webinar The purpose of the satisfaction survey is to measure the level of student satisfaction with the webinar, covering aspects such as content, format, teaching, etc. ## Instructions 1. Click on **Trainings**in the main menu 2. Click on the **Webinar**submenu 3. Search for the desired webinar in the **Research**bar in the upper right corner 4. Click the **Select**option 5. Click on the **Satisfaction Questions** option in the list On the next screen, you will see the list of questions registered for the webinar and their characteristics. 6. Click on the **To Register**button icon located in the upper right corner (first icon) 7. Fill out the fields paying attention to the characteristics you want (all fields are required) 8. Click on **Save**to register the question registration After saving, the screen to register the answer to the question will open. 9. Fill in all the fields to assign the question answer 10. Click **Save**to register the answer Register all the questions and answers that will make up the satisfaction survey. Last updated: June 01, 2026 [Next Page](https://helpcenter-kubo.ndd.tech/llms-full.txt/1)